Service Now has built an email parser which is included in their Jakarta Release.
They also have incident enrichment via Sightings Search - this allows you to search the ESM for more information around a particular incident.
If IOT data is provided, it can be shared with the SN Trusted Circle.
Hope this helps.
Yes! My python script has been superseded by an official integration. There are two parts. The first works similar to the original script.
The Email Parser allows a SNOW incident to be created based on activity in ESM.
The second part is the Sightings Search which queries the ESM for additional data to augment the ticket.