Did you Zip it and password protect it using the password infected ? Also you can follow these instructions. Detection Dispute Submission | McAfee Labs It seems your downloads are under 10mbs so that should not be any problem.
I can attempt to send those Hashes to McAfee Labs on your behalf, and escalate it.
Note: Removed from Moderation Queue.
catdaddy Yes, I did.
I carefully read and followed all the instructions.
The issue would be fixed if we got our signature whitelisted. We are desperated and we believe there is a way to fix this without involving solicitors...
If you sent them correctly zipped and password protected you would have gotten an immediate reply with an analysis id for each file sent.
So some thing is amiss with the sending. In case cd has not sent the hash/virustotal details off to the labs I will as well. If he already has all the better.
I work closely with the McAfee Labs engineers. I have escalated your software submission on your behalf. Generally we have a protocol of 3 buisness days to allow them to Analyze/Process. Hopefully we will hear something back in short order. Your escalated Ticket number is as follows Ticket #: AM001267 - False Artemis
Hope this helped....
Escalated to the malware response team
Whoops sorry CD
No problemo Matey....
I still am wondering why the zipped file failed to be read. Several things are required
1. Zip format not any other compressed file format
2. Password protect the file when zipped with infected as password.
3. File when zipped less than 10mb.
4 I prefer 1 zip a file though you might be able to do more.
if no immediate reply with an analysis id number post here and post the VT details of a VT scan and we can escalate.