0 Replies Latest reply on Oct 19, 2017 10:38 AM by stefanomoretti

    Fatal error EE020002

    stefanomoretti

      Hello!

      First, thank you for this forum

       

      I have a laptop that should be encrypted with EE version 7.2.1.16 that doesn't boot.

      I receive this message

       

      McAfee Drive Encryption

      Fatal Error: (0xEE020002)

       

      I'm trying to decrypt it using DETech tool,

      I have downloaded the EZPE32 v7.5 - 070517

      but I feel that even if there is the ver7.2.1.24 I'm not working with the correct version

       

      How may I check the correct EE version I have to choose?

       

      I have the feeling that if I select the stand alone for MBR function, it doesn't prepare the USB in the proper way. At the boot, the laptop say "An operating system wasn't found. ....."

       

      The laptop is quite new, it comes with Windows 10 but currently there is Win 7 x64

       

      Other suggestions?

       

      thank you in advance for your support!

      Stefano