7 Replies Latest reply on Nov 8, 2017 2:10 AM by teekay

    Windows 10 updates standalone installation and application and change control

    teekay

      Windows 10 Standalone Update Installations failing when Using McAfee Application and Change Control:

       

      Windows 10 cumulative updates consistently fail on laptops that have McAfee Drive Encryption 7.1.3, Application and Change Control 7.0.1, and VirusScan Enterprise.

       

      Updates begin ok and reach the point requiring a restart. After approving restart, Windows displays 'Getting Windows ready, Don't turn off your computer'.  This continues for an hour without displaying any percentage progress.  Eventually, system reboots and displays 'problem with updates, undoing changes...'

       

      Windows Logs:

      1) Setup;  records 'Package KB4041689 failed to be changed to the installed state. Status: 0x80070013'

      2) System; records 'The Windows Modules Installer service terminated with the following error: The Media is write protected.'

      3) System; records 'Installation Failure: Windows failed to install the following update with error 0x800F0841: Security Update for Windows (KB4041689)'

       

      Upon removing McAfee Application and Change Control, the same Windows updates completes successfully.

       

      Is anyone successfully running windows 10 updates using application control?

      Any insight on this would be greatly appreciated.

      Thank you