4 Antworten Neueste Antwort am Oct 12, 2017 6:00 AM von plamen.a

    McAfee Security Center

    akebono

      Hallo liebe Community,

       

      Ich habe heute MCAfee Live Save neu auf meinem PC (Windows 7) installiert.

      Wenn ich versuche das McAfee Security Center zu öffnen kommt die Fehlermeldung:

       

      mcuicnt.exe wird gesucht. Klicken sie auf "Durchsuchen", ums selbst nach der Datei zu suchen.

       

      Die Datei konnte ich in einem anderen Ordner finden doch wenn ich diese auswähle passiert nichts.

       

       

      Als erstes habe ich den Virtual Technician laufen lassen. Der hat auch 123 Probleme gefunden, konnte diese aber nicht beheben.

      Unter dem Beitrag gibt es den vollständigen Bericht des Technician.

       

      Ich habe bereits versucht das McAfee Security Center neu zu istallieren. Wenn ich versuche das Security Center über Programme und Funktionen zu deinstallieren kommt folgende Fehlermeldung:

       

      Navigation zu der Website wurde unterbrochen

      Mögliche Vorgehensweise:

      -Aktualisieren Sie die Seite

       

      Mein McAfee Life Save funktioniert jetzt also nicht und deinstallieren geht leider auch nicht...

       

      Hat jemand eine Idee wie ich weiter kommen könnte?

       

      Vielen Dank!!!

       

       

       

      Zusatz: Während der installation kam bereits die Fehlermeldung, die Datei registerbridge.inf könne nicht installiert werden.

       

       

      MVT Information
      MVT Version:8.1.0.280
      System Information
      Operating System:Microsoft Windows 7 Enterprise Edition(Build 7601)
      Service Pack:Service Pack 1.0
      Language:0407
      Internet Explorer Version:10.0
      Internet Explorer Language:de
      System Drive Type:NTFS
      Physical Memory Available:1181948
      Physical Memory Total:4193328
      Virtual Memory Available:5325420
      Virtual Memory Total:8384796
      System Architecture:Intel64 Family 6 Model 23 Stepping 10Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz
      Date Time:10/08/2017 14:01:22
      Time Zone:GMT +01:00
      Product Details
      Product Name:VirusScan
      Product Version:20.3.169
      Language:en-us
      Partner:BBSS
      Health Check Details
      Registry4 Registry key(s) incorrect
      Expected Registry Key not Present
      Key: HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\MfeAV\OPS
      Expected Registry Key not Present
      Key: HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\MfeAV\JTI
      Expected Registry Key not Present
      Key: HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\MfeAV\GA
      Expected Registry Key not Present
      Key: HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\MfeAV
      File29 file(s) incorrect
      Expected File not Present
      File: C:\Program Files\mcafee\mfeav\Mvsoem.dll
      Expected File not Present
      File: C:\Program Files\mcafee\mfeav\vsouc.inf
      Expected File not Present
      File: C:\Program Files\mcafee\mfeav\jcmprofiler.dll
      Expected File not Present
      File: C:\Program Files\mcafee\mfeav\jtiscanner.dll
      Expected File not Present
      File: C:\Program Files\mcafee\mfeav\vsomod.dll
      Expected File not Present
      File: C:\Program Files\mcafee\mfeav\amsiext.dll
      Expected File not Present
      File: C:\Program Files\mcafee\mfeav\blframework.dll
      Expected File not Present
      File: C:\Program Files\mcafee\mfeav\blframeworkrt.dll
      Expected File not Present
      File: C:\Program Files\mcafee\mfeav\blframeworku.dll
      Expected File not Present
      File: C:\Program Files\mcafee\mfeav\core.inf
      Expected File not Present
      File: C:\Program Files\mcafee\mfeav\epsecapilib.dll
      Expected File not Present
      File: C:\Program Files\mcafee\mfeav\jcmboserver.dll
      Expected File not Present
      File: C:\Program Files\mcafee\mfeav\jcmcontent.dat
      Expected File not Present
      File: C:\Program Files\mcafee\mfeav\jcmrts.dll
      Expected File not Present
      File: C:\Program Files\mcafee\mfeav\loglib.dll
      Expected File not Present
      File: C:\Program Files\mcafee\mfeav\mcvariantexport.dll
      Expected File not Present
      File: C:\Program Files\mcafee\mfeav\mfeavsvc.exe
      Expected File not Present
      File: C:\Program Files\mcafee\mfeav\mfelaminstaller.exe
      Expected File not Present
      File: C:\Program Files\mcafee\mfeav\mfeods.exe
      Expected File not Present
      File: C:\Program Files\mcafee\mfeav\msvcp100.dll
      Expected File not Present
      File: C:\Program Files\mcafee\mfeav\msvcr100.dll
      Expected File not Present
      File: C:\Program Files\mcafee\mfeav\realprotectamscanif.dll
      Expected File not Present
      File: C:\Program Files\mcafee\mfeav\repairmodule.dll
      Expected File not Present
      File: C:\Program Files\mcafee\mfeav\reputationbo.dll
      Expected File not Present
      File: C:\Program Files\mcafee\mfeav\reputationboproxy.dll
      Expected File not Present
      File: C:\Program Files\mcafee\mfeav\reputationcommunicator.dll
      Expected File not Present
      File: C:\Program Files\mcafee\mfeav\reputationcommunicatorstub.dll
      Expected File not Present
      File: C:\Program Files\mcafee\mfeav\reputationcorerules.dll
      Expected File not Present
      File: C:\Program Files\mcafee\mfeav\reputationprovider.dll
      Process1 process(s) incorrect
      Expected process not running
      Expected : running
      Existing : not running
      C:\Program Files\McAfee\MfeAV\MFEAVSvc.exe
      ServiceOK
      COM7 component(s) incorrect
      Expected COM Component not Present
      Component Name: McAfee VirusScan Announcer Administrative Class {395633b1-eed9-4dfc-b67f-9788b51c9f06} C:\Program Files\mcafee\mfeav\mfeavsvc.exe
      Expected COM Component not Present
      Component Name: McAfee VirusScan Engine {3ef62937-0a7b-4f6c-988d-994620390a80} C:\Program Files\mcafee\mfeav\mfeavsvc.exe
      Expected COM Component not Present
      Component Name: McAfee LAM Repair Class {405ddd4a-082d-4c5c-9c64-34e073489cdd} C:\Program Files\mcafee\mfeav\mfeavsvc.exe
      Expected COM Component not Present
      Component Name: McAfee VirusMap Reporting {44603e4d-56ae-4c42-abe4-ec155fe8f1cd} C:\Program Files\mcafee\mfeav\mcvsmap.exe
      Expected COM Component not Present
      Component Name: McAfee VirusScan Alerter {76def3ac-2910-4234-9ee2-c81b2d45833a} C:\Program Files\mcafee\mfeav\mcvsshld.exe
      Expected COM Component not Present
      Component Name: McAfee MCODS {c98f04d7-cd30-4bb0-b7d7-8dd7448520f2} C:\Program Files\mcafee\mfeav\mfeavsvc.exe
      Expected COM Component not Present
      Component Name: McAfee VirusScan Announcer State Class {dc7ef8e1-824f-4110-ab43-1604da9b4f40} C:\Program Files\mcafee\mfeav\mfeavsvc.exe
      Top IssuesOK
      SYSTEMOK

      Product Name:QuickClean and Shredder
      Product Version:16.3.168
      Language:en-us
      Partner:BBSS
      Health Check Details
      RegistryOK
      FileOK
      ProcessOK
      ServiceOK
      COMOK
      Top IssuesOK
      SYSTEMOK

      Product Name:SecurityCenter
      Product Version:16.3.173
      Language:en-us
      Partner:BBSS
      Health Check Details
      RegistryOK
      File35 file(s) incorrect
      Expected File not Present
      File: C:\Program Files\mcafee.com\agent\mcupdate.exe
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mcctxmenufrmwrk.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mcdbmgr.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mcgsshm.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mcinfo.exe
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mciptshm.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mclogshm.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mclwapi.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mcmscshm.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mcprlres.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mcprsshm.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mcprtmgrplugin.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mcsniepl64.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mcsvrcnt.exe
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mcsync.exe
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mctelemetryapi.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mcuinshm.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\mcupdshm.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\npmcsnffpl64.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\rprtshm.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\tsktcshm.dll
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\Platform\alertmgr.dll
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\Platform\langsel.dll
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\Platform\mcpltalt.dll
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\Platform\mcpltcmd.exe
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\Platform\mcrtmui.dll
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\Platform\mcsystraymgr.dll
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\Platform\mcuicnt.exe
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\Platform\mcuifw.dll
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\Platform\platformservicefw.dll
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\Platform\platjsres.dll
      Expected File not Present
      File: C:\Program Files\Common Files\McAfee\Platform\platlres.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\McPersPlugin.dll
      Expected File not Present
      File: C:\Program Files\mcafee\msc\MSCCSPHandler.dll
      Process1 process(s) incorrect
      Expected process not running
      Expected : running
      Existing : not running
      C:\Program Files\Common Files\McAfee\Platform\mcuicnt.exe
      Service1 service(s) incorrect
      Expected Service State Incorrect
      Expected : The Service is Running
      Existing : The Service is Stopped
      Service: mcpltsvc
      COM43 component(s) incorrect
      Expected COM Component not Present
      Component Name: McSurrogateHelper Class {20966775-18a4-4299-b8e3-772c336b52a7} C:\Program Files\Common Files\mcafee\platform\platformservicefwps.dll
      Expected COM Component not Present
      Component Name: McPlatformServiceFramework Class {3bac5bdd-fca1-4e2f-9062-6693e80016d8} C:\Program Files\Common Files\mcafee\platform\platformservicefwps.dll
      Expected COM Component not Present
      Component Name: McUtilProvider Class {4b3dbdab-c46f-40d3-a415-3db9585f4d00} C:\Program Files\Common Files\mcafee\platform\platformservicefwps.dll
      Expected COM Component not Present
      Component Name: McPlatformService Class {85c12ad0-200b-48a0-9bef-880ed5be9d1d} C:\Program Files\Common Files\mcafee\platform\platformservicefwps.dll
      Expected COM Component not Present
      Component Name: McInternetProtocolRoot Class {3ef5086b-5478-4598-a054-786c45d75692} C:\Program Files\mcafee\msc\mcsniepl.dll
      Expected COM Component not Present
      Component Name: PSFactoryBuffer {6c92090b-807d-4473-8607-27a4449bfa74} C:\Program Files\mcafee\msc\mcsniepl.dll
      Expected COM Component not Present
      Component Name: CoMcTelemetryAPIShm Class {05c25b6f-5fc4-4e03-a330-f0f205fb2e9d} C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
      Expected COM Component not Present
      Component Name: CoMcAboutInfoCShim Class {071345b6-580f-47e5-a454-a76e9817cd8d} C:\Program Files\mcafee\msc\mcmscshm.dll
      Expected COM Component not Present
      Component Name: McUserManager Class {26608b46-476a-4bf1-9cc6-afea28ebbc17} C:\Program Files\mcafee\msc\mcprtmgrplugin.dll
      Expected COM Component not Present
      Component Name: McHistoryAndLogs Class {2670e39b-ad89-451f-8220-dd8fc72e74d6} C:\Program Files\mcafee\msc\mclogshm.dll
      Expected COM Component not Present
      Component Name: PSFactoryBuffer {2c026d52-3200-44ef-a616-c6437a53ae45} C:\Program Files\mcafee\msc\mcgsshm.dll
      Expected COM Component not Present
      Component Name: McUpdateSettings Class {3ed11e13-ab3a-49a1-b29e-b33853f6cb4a} C:\Program Files\mcafee\msc\mcupdshm.dll
      Expected COM Component not Present
      Component Name: McSMProvider Class {495dc25f-9ede-47b4-968d-445a91b5c73e} C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
      Expected COM Component not Present
      Component Name: PSFactoryBuffer {4d13ae0b-ccce-49ac-bb17-7bc48ddd7aa8} C:\Program Files\mcafee\msc\mcdbmgr.dll
      Expected COM Component not Present
      Component Name: McEventDatabaseManager Class {4d8e7afe-514c-40eb-bbcb-ed0806f2e47e} C:\Program Files\mcafee\msc\mcdbmgr.dll
      Expected COM Component not Present
      Component Name: PSFactoryBuffer {4f8c7a2c-c891-400c-b4d7-a04d08cef024} C:\Program Files\Common Files\McAfee\Platform\alertmgr.dll
      Expected COM Component not Present
      Component Name: CoMcTOC Class {4fe2b7c8-ac9d-473c-a227-528f96cf0a88} C:\Program Files\mcafee\msc\tsktcshm.dll
      Expected COM Component not Present
      Component Name: CoMcServerContent Class {524ffca8-ce5c-4d65-a78f-716d1a403b1e} "C:\Program Files\mcafee\msc\mcsvrcnt.exe"
      Expected COM Component not Present
      Component Name: CoMcSecurityCenter Class {57249f09-6c95-43d5-977c-301ebaf7f3f5} C:\Program Files\mcafee\msc\mcmscshm.dll
      Expected COM Component not Present
      Component Name: CoMcMSCMiscellaneous Class {5744bad0-cb1d-43db-90bd-1d2778cb0ad8} C:\Program Files\mcafee\msc\mcmscshm.dll
      Expected COM Component not Present
      Component Name: McLogDatabaseManager Class {5a40054f-2ebb-41bd-8a94-38c91aafbc43} C:\Program Files\mcafee\msc\mcdbmgr.dll
      Expected COM Component not Present
      Component Name: CoMcReport Class {678babbe-fe1a-40a6-bb51-dfbf5f902e02} C:\Program Files\mcafee\msc\rprtshm.dll
      Expected COM Component not Present
      Component Name: McMscHelper Class {72fa3944-c398-4300-bfaf-00f83a7f1b3e} C:\Program Files\mcafee\msc\mcmscshm.dll
      Expected COM Component not Present
      Component Name: McDspRegistry Class {78efc69b-fd0e-4f47-90d6-2fad478c468d} C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
      Expected COM Component not Present
      Component Name: CoMcCategories Class {7b3be4b3-1aca-40a1-b056-e01874b94975} C:\Program Files\mcafee\msc\mcmscshm.dll
      Expected COM Component not Present
      Component Name: PSFactoryBuffer {80ad3138-435c-499b-a71f-7f129960e6f7} C:\Program Files\mcafee\msc\mcprsshm.dll
      Expected COM Component not Present
      Component Name: McReportRecentEvent Class {8472b0b6-1510-4c08-b72f-1005782af3d2} C:\Program Files\mcafee\msc\mcprtmgrplugin.dll
      Expected COM Component not Present
      Component Name: PSFactoryBuffer {95159ed8-48a3-4e84-9c75-550675f1f47f} C:\Program Files\mcafee\msc\mcctxmenufrmwrk.dll
      Expected COM Component not Present
      Component Name: CoMcIPTMgr Class {9bb86057-19a1-49bb-a522-d4ce0af55767} C:\Program Files\mcafee\msc\mciptshm.dll
      Expected COM Component not Present
      Component Name: McPersonalization Class {a557a096-4da4-4e32-b863-bafd39eeb367} C:\Program Files\mcafee\msc\mcprsshm.dll
      Expected COM Component not Present
      Component Name: McDspDatabaseMgr Class {a8c5e344-038d-46d8-8b41-aed5c5bc9905} C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
      Expected COM Component not Present
      Component Name: CoMcMscCShim Class {ad6e7abf-e06f-4ff6-b734-d04f22dae042} C:\Program Files\mcafee\msc\mcmscshm.dll
      Expected COM Component not Present
      Component Name: CoMcInfoviz Class {b7d66a11-7233-4e29-a3b7-9d359344ed5b} C:\Program Files\mcafee\msc\mcmscshm.dll
      Expected COM Component not Present
      Component Name: McGensettings Class {bf1a6196-0201-41ff-9024-ebdca65a2d85} C:\Program Files\mcafee\msc\mcgsshm.dll
      Expected COM Component not Present
      Component Name: McCtxFrmWrk Class {cca9efd3-29ed-430a-ba6d-e6bbff0a60c2} C:\Program Files\mcafee\msc\mcctxmenufrmwrk.dll
      Expected COM Component not Present
      Component Name: PSFactoryBuffer {d38b2a0a-d751-4795-8cac-dbce8ef7d103} C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
      Expected COM Component not Present
      Component Name: McDspFileSystem Class {d8736336-1be6-4b07-82ed-76995ce281de} C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
      Expected COM Component not Present
      Component Name: McMscHelper Class {df659ff1-a244-4d36-9f84-75bb2d03eb2e} C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
      Expected COM Component not Present
      Component Name: PSFactoryBuffer {e0827905-82d3-4566-aba1-c67e4447f27e} C:\Program Files\Common Files\McAfee\Platform\mcsystraymgr.dll
      Expected COM Component not Present
      Component Name: ManageOem Class {e66d03f6-c1cf-4d8c-997c-fae8763375f6} C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
      Expected COM Component not Present
      Component Name: McDspSystemInfo Class {eedac291-85bc-488f-92df-ba392d4ac6de} C:\Program Files\Common Files\McAfee\Platform\mcdspwrp.dll
      Expected COM Component not Present
      Component Name: CoMcTaskScheduler Class {f5ddf629-fac9-4aa5-9bff-eda5ff8026ab} C:\Program Files\mcafee\msc\tsktcshm.dll
      Expected COM Component not Present
      Component Name: McUninstaller Class {f6f390db-9953-497b-b2f8-9f9b7c8a1b1c} C:\Program Files\mcafee\msc\mcuinshm.dll
      Top IssuesOK
      SYSTEMOK

      Product Name:McAfee WebAdvisor
      Product Version:4.0.6.161
      Language:en-us
      Partner:McAfee
      Health Check Details
      RegistryOK
      File2 file(s) incorrect
      Expected File not Present
      File: c:\program files (x86)\mcafee\siteadvisor\blist.dat
      Expected File not Present
      File: C:\Program Files (x86)\mcafee\siteadvisor\tlist.dat
      ProcessOK
      ServiceOK
      COMOK
      Top IssuesOK
      SYSTEMOK

      Product Name:Personal Firewall
      Product Version:17.3.160
      Language:en-us
      Partner:BBSS
      Health Check Details
      RegistryOK
      FileOK
      ProcessOK
      ServiceOK
      COMOK
      Top IssuesOK
      SYSTEMOK

      Product Name:Parental Controls
      Product Version:18.3.181.0
      Language:en-us
      Partner:BBSS
      Health Check Details
      RegistryOK
      FileOK
      ProcessOK
      ServiceOK
      COMOK
      Top IssuesOK
      SYSTEMOK

      Product Name:AntiSpam
      Product Version:17.3.159
      Language:en-us
      Partner:BBSS
      Health Check Details
      RegistryOK
      FileOK
      ProcessOK
      ServiceOK
      COMOK
      Top IssuesOK
      SYSTEMOK

      Product Name:McAfee Vulnerability Scanner
      Product Version:6.3.155
      Language:en-us
      Partner:BBSS
      Health Check Details
      RegistryOK
      FileOK
      ProcessOK
      ServiceOK
      COMOK
      Top IssuesOK
      SYSTEMOK

      Product Name:McAfee Home Network
      Product Version:10.3.163
      Language:en-us
      Partner:BBSS
      Health Check Details
      RegistryOK
      FileOK
      ProcessOK
      ServiceOK
      COMOK
      Top IssuesOK
      SYSTEMOK
        • 1. Re: McAfee Security Center
          Peacekeeper

          Moving to german forum

          That install seems to be corrupted try uninstalling via the Programs and features windows feature and reboot then download and run MCPR from the link below and reboot. retry the install. If still having issue call support for Germany and see if they can help if not request an escalation callback.

          Uninstall Mcafee

          Call support

           

          Umzug in das deutsche Forum

          Diese Installation scheint beschädigt zu sein, versuchen Sie, die Windows-Funktion "Programme und Funktionen" zu deinstallieren und neu zu starten, dann laden Sie MCPR vom unten stehenden Link herunter und starten Sie den Rechner neu. Wiederholen Sie die Installation. Wenn Sie weiterhin Support für Deutschland haben und sehen, ob sie helfen können, wenn Sie keinen Eskalations-Rückruf anfordern.

          McAfee deinstallieren

          Anrufunterstützung

          • 2. Re: McAfee Security Center
            plamen.a

            Hallo Herr Kölle,

            Ich grüße Sie!

             

            Ich empfehle Ihnen, McAfee erneuert zu installieren. Ich möchte Sie gern auf einen Artikel hinweisen. wo Sie eine Schritt für Schritt Anleitung auch mit Screenshots finden. - Wie kann ich McAfee neu installieren? [Windows]

             

            Wir wären für eine kurze Rückmeldung sehr dankbar.

             

             

            MfG,

            Plamen

            • 3. Re: McAfee Security Center
              akebono

              Hallo Plamen,

               

              Vielen Dank für die Hilfe, das Deinstallationstool hat geholfen!

              Nach erneuter Installation funktioniert mein McAfee jetzt.

               

              Viele Grüße!

              • 4. Re: McAfee Security Center
                plamen.a

                Hallo,

                 

                ich danke Ihnen sehr für Ihre Rückmeldung und freue mich, dass wir das Problem lösen konnten. Bei weiteren Fragen stehen wir Ihnen gern zur Verfügung.

                 

                MfG,

                Plamen