3 Replies Latest reply on Oct 1, 2017 10:24 AM by selvan

    Hi

    shammam

      My laptop is Toshiba, it working nomarlly before, but today that show a black screen show "Intel anti-theft system lock due to platform attack detected",I don't know what attack for my laptop, and I didn't set any password and didn't installed  the Intel Anti-theft, And nobody have touch my laptop, what should i do can't unlock the laptop?

      If need the proof of purchase, who should I provide it. Thanks!

        • 1. Re: Hi
          exbrit

          Nothing we can do, sorry.  The product reached end-of-life/end-of-support almost 3 years ago.

          Your only recourse is the original owner of the machine, or the maker of it.

          See Re: blocked by intel Anti Theft

          • 2. Re: Hi
            catdaddy

            Discussion successfully moved from Community Support to Anti-Theft

            • 3. Re: Hi
              selvan

              Hi shammam

               

              Support to Anti-theft Service ended 2 years back.

               

              If your device is locked you may be able to retrieve your unlock password through the Anti-Theft web portal through the expired subscriptions link on the subscription page of My Account. Support does not have access to your password.The ability to unlock your device remains unchanged; you will need to enter your 8 character unlock password. If you are unable to remember or recover your unlock password, the Anti-Theft service will follow its design and lock the device. At this point, your only option would be to contact your computer’s manufacturer to request service - in most cases this means replacing the motherboard.