4 Replies Latest reply on Sep 28, 2017 3:16 PM by flavioassan

    I can't upgrade to True Key premium account

    flavioassan

      I downloaded the true key and installed in my Windows 10 computer. Everything worked well until my 30 day trial period expired. Once expired I tried to upgrade true key to premium, as advertised by Intel Security.

       

      However, everytime I try to pay there is an error. I tried different credit cards but everytime is the same error...

       

      This is the message received: UNEXPECTED ERROR OCCURRED - WE CANNOT ACCESS THE FEATURE YOU REQUEST DUE TO AN UNEXPECTED ERROR. IF PROBLEM PERSISTS, VISIT OUR SUPPORT SITE.

       

      I contacted the support site (which is for McAffe and not Intel), and the information I got is that they do not sell the true key separatedly from other softwares??? But I receive a message to go premium every single day.

       

      What can I do??? delete true key and move on??