This is not a normal behavior and certainly not by design. I would love to have some more information in order to better isolate the problem.
Let me know if this problem is with the TK desktop or the Browser extension model, quick way to know which one it is, if you open the launchpad does it open on your desktop or on another browser tab.
Also, what is the operating system version you have and the device (Desktop, MAC or mobile device) you are running it on.
Do you have any other systems running True Key on.
Finally, what is the True Key version number.