1 Reply Latest reply on Sep 13, 2017 1:36 PM by marcd

    password problim

    mwoza2006

      after i format my PC & install my McAfee LiveSafe with true key, i long in into my McAfee account easily.

      but i can't log in  my True key app. it's say wrong password

      i sure i put it correct cos i use it in my iphone6

      i tried to renew my password it's say : For your security, you must be on a Trusted Device linked with your profile to reset your Master Password.

      i need help Pls

        • 1. Re: password problim
          marcd

          The issue here is that your PC is not a Trusted Device for True Key anymore. You would need to reinstall it probably by sending an install link from your only TK trusted device- iPhone 6. Once installed you can login ton your PC and this will send an authentication email to confirm it is you trying to connect.

          Marc D.