2 Replies Latest reply on Sep 4, 2017 2:09 PM by selvan

    My Scan Says Undefined% and Is Missing Files

    rtinserts

      I have noticed lately that when I try to run a scan using my McAfee Livesafe, it keeps saying 'Undefined%' and doesn't scan any files. To test out what is wrong, I've ran the virtual technician and it says two of my WebAdvisor files are missing. I've tried uninstalling and reinstalling everything but nothing seems to work. I've also tried just uninstalling WebAdvisor to see if it works without it but it doesn't run a scan without it. 

       

      Maybe this isn't related but My Windows 7 is fully updated but when I run a 'sfc /scannow' through the command prompt as administrator, it stops at 7% and says 'Windows Resource Protection could not perform the requested operation'. I can't find the original Windows CD that came with it, so uninstalling Windows isn't really an option for me.

       

      This is my last scan from virtual technician:

      MVT Information
      MVT Version:8.1.0.280
      System Information
      Operating System:Microsoft Windows 7 Home Premium Edition(Build 7601)
      Service Pack:Service Pack 1.0
      Language:0409
      Internet Explorer Version:11.0
      Internet Explorer Language:en-us
      System Drive Type:NTFS
      Physical Memory Available:3437368
      Physical Memory Total:4194303
      Virtual Memory Available:9326312
      Virtual Memory Total:12388652
      System Architecture:Intel64 Family 6 Model 42 Stepping 7Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz
      Date Time:09/02/2017 17:19:49
      Time Zone:GMT -06:00
      Product Details
      Product Name:VirusScan
      Product Version:20.2.155
      Language:en-us
      Partner:Dell
      Health Check Details
      RegistryOK
      FileOK
      ProcessOK
      ServiceOK
      COMOK
      Top IssuesOK
      SYSTEMOK

      Product Name:QuickClean and Shredder
      Product Version:16.2.157
      Language:en-us
      Partner:Dell
      Health Check Details
      RegistryOK
      FileOK
      ProcessOK
      ServiceOK
      COMOK
      Top IssuesOK
      SYSTEMOK

      Product Name:SecurityCenter
      Product Version:16.2.142
      Language:en-us
      Partner:Dell
      Health Check Details
      RegistryOK
      FileOK
      ProcessOK
      ServiceOK
      COMOK
      Top IssuesOK
      SYSTEMOK

      Product Name:McAfee WebAdvisor
      Product Version:4.0.6.157
      Language:en-us
      Partner:McAfee
      Health Check Details
      RegistryOK
      File2 file(s) incorrect
      Expected File not Present
      File: c:\program files (x86)\mcafee\siteadvisor\blist.dat
      Expected File not Present
      File: C:\Program Files (x86)\mcafee\siteadvisor\tlist.dat
      ProcessOK
      ServiceOK
      COMOK
      Top IssuesOK
      SYSTEMOK

      Product Name:Personal Firewall
      Product Version:17.2.143
      Language:en-us
      Partner:Dell
      Health Check Details
      RegistryOK
      FileOK
      ProcessOK
      ServiceOK
      COMOK
      Top IssuesOK
      SYSTEMOK

      Product Name:Parental Controls
      Product Version:18.2.128.0
      Language:en-us
      Partner:Dell
      Health Check Details
      RegistryOK
      FileOK
      ProcessOK
      ServiceOK
      COMOK
      Top IssuesOK
      SYSTEMOK

      Product Name:AntiSpam
      Product Version:17.2.143
      Language:en-us
      Partner:Dell
      Health Check Details
      RegistryOK
      FileOK
      ProcessOK
      ServiceOK
      COMOK
      Top IssuesOK
      SYSTEMOK

      Product Name:McAfee Home Network
      Product Version:10.2.145
      Language:en-us
      Partner:Dell
      Health Check Details
      RegistryOK
      FileOK
      ProcessOK
      ServiceOK
      COMOK
      Top IssuesOK
      SYSTEMOK