1 Reply Latest reply on Oct 2, 2017 8:46 AM by kabi

    Mcafee Endpoint Security 10.5.1 not running in windows 10

    gloriany

      I bought an Asus laptop with windows 10 last June 15th. Right after buying it, I installed Mcafee Endpoint Security 10.5.1 through the corporation licence of my university.

      On August 10th Mcafee stopped working. First, I couldn't open Mcafee Endpoint security and, afterwards, although I can open it, it is not iniciated and I cannot inicate it myself.

      When running the Mcaffe Virtual Technician tool several errors are found:

      - the last service pack seems to be missing

      - the XML product configuration file is missing.

       

      I cannot update.

      I cannot unistall it. (The MCPR tool doesn't work at it is a corporative licenced product)

      I cannot install any other Mcaffe products, including patches.

       

      Basically, I don't know what to do to fix it. I would appreciate any help.