I bought an Asus laptop with windows 10 last June 15th. Right after buying it, I installed Mcafee Endpoint Security 10.5.1 through the corporation licence of my university.
On August 10th Mcafee stopped working. First, I couldn't open Mcafee Endpoint security and, afterwards, although I can open it, it is not iniciated and I cannot inicate it myself.
When running the Mcaffe Virtual Technician tool several errors are found:
- the last service pack seems to be missing
- the XML product configuration file is missing.
I cannot update.
I cannot unistall it. (The MCPR tool doesn't work at it is a corporative licenced product)
I cannot install any other Mcaffe products, including patches.
Basically, I don't know what to do to fix it. I would appreciate any help.
Are you running Creators Update? If so, is Device Guard or Credential Guard enabled?