0 Replies Latest reply on Aug 22, 2017 4:30 AM by evansd

    McAfee compat service on Linux red-hat fails to start

    evansd

      Good day Techies,

       

      Please assist,

      We have Red-hat 6.9 servers in the environment and on some servers McAfee agent 5.0.5 installs but the "Agent Compat Service" fails to start.

       

      During the installation it states that "MA configuration failed" as per below installation entry below. I have tried installing Agent 5.0.4 and upgrading to 5.0.5 with no success.

       

      #sudo ./install.sh -i

      space required to copy archive is 69361576 bytes

      space available at mfewFKmKc is 21730390016 bytes

      extracting archive to mfewFKmKc... please wait

      67501+1 records in

      67501+1 records out

      34560989 bytes (35 MB) copied, 0.275472 s, 125 MB/s

      Archive:  mfewFKmKc/package.zip

        inflating: mfewFKmKc/MFEma.x86_64.rpm

        inflating: mfewFKmKc/MFErt.i686.rpm

        inflating: mfewFKmKc/MFEma.i686.rpm

        inflating: mfewFKmKc/MFEma.x86_64.deb

        inflating: mfewFKmKc/MFErt.i686.deb

        inflating: mfewFKmKc/MFEma.i686.deb

        inflating: mfewFKmKc/reqseckey.bin

        inflating: mfewFKmKc/srpubkey.bin

        inflating: mfewFKmKc/sitelist.xml

        inflating: mfewFKmKc/req2048seckey.bin

        inflating: mfewFKmKc/sr2048pubkey.bin

        inflating: mfewFKmKc/agentfipsmode

        inflating: mfewFKmKc/agent.ini

        inflating: mfewFKmKc/RepoKeys.ini

      Preparing...                ########################################### [100%]

      Available space : 18016700 KB

      Required size   : 6144 KB

         1:MFErt                  ########################################### [100%]

      Writing conf file ...

      Updating linker cache ...

      Runtime installed successfully

      Preparing...                ########################################### [100%]

      Available space : 2165004 KB

      Required size   : 27648 KB

      Creating user(mfe) and group (mfe)

      groupadd: group 'mfe' already exists

      useradd: user 'mfe' already exists

         1:MFEcma                 ########################################### [100%]

      Registering the start up script...

      Updating linker cache...

      Backing up signature files

      Restoring signature files

      Deleting temporary directories

      MA Siteinfo Path /var/McAfee/agent/keydata

      MA Configuration Failed

      starting ma service...

       

       

      Starting McAfee Agent services...                            [ OK ]

      Starting McAfee common services...                           [ OK ]

      Starting McAfee Agent compat service.                        [ OK ]

       

       

      Starting dependent services...

      MA health check cron job registered

      Agent Successfully Installed

       

      #

      sudo /etc/init.d/cma status

       

       

      McAfee agent service is already running.

      McAfee common services is already running.

      McAfee compat service is not running.

       

      #

       

       

      Product versions:

      ePO 5.3.2

      Agent: 5.0.5

      ENSL 10.2

       

      Thanks in advance

      Evans