Can you please share details about the device your child is on?
What device model? what android, ios, or windows version?
are you blocking specific websites, or category of websites?
can you give some examples of sites that you expect to be blocked and aren't getting blocked?
I have the same problem. My child has Moto G4, android.
Under protection rules/website types I blocked access eg. drugs, alcohol, sexual content, etc but we still can go on websites which belong to these category.
Why is this?
Thanks in advance
Is your child using Chrome or another browser?
Is your child getting blocked on any site that they shouldn't be going to or are some sites blocking and some sites not blocking?
we have discovered a bug with particular versions of the chrome app running on Android devices.
If you could provide the Android operating system version and the chrome version (or version of the browser that your child is using), we'll make sure to double check this as we fix the current issue.
It is Chrome Version 60.0.3112.116, Android version 7.0
Any website's which should be blocked