2 Replies Latest reply on Oct 6, 2017 5:01 PM by esaung

    Blank screen on apps activity

    melatonin

      I have OnePlus 3 on Android 6.0.1, my kid has Fly IQ4426 on Android 4.4.4 and Lenovo Tab A3500 on 4.4

       

      In Parent app, I can go to kid's "summary" page and see web activity and app activity counts.  But when I go to App activity, the list is empty.

       

      Also, there is an unread messages in Messages, with new app request. Then I try to do anything with it, is shows error message with code 1003400.

        • 1. Re: Blank screen on apps activity
          jackinpdx

          Similar issue. My son is trying to use an app that I had not prohibited. His Safe Family app pops up when he tries to use it saying that I did prohibit, and to ask permission. He does this. I get the request in my parent app. I click to "allow" and various time choices...forever, 30 minutes, 1 hour...this is where I get the 1003400 error message. This only happens with one app on my son's phone. Also, as with the OP, I cannot see the list of my son's apps. I have an S7 running Android. He has a J7 also running Android. Thanks.

          • 2. Re: Blank screen on apps activity
            esaung

            melatonin, jackinpdx

             

            We are aware that some people, ilke yourselves, are experiencing this issue. We are working on fixing this issue in our upcoming update.

             

            in the meantime, the way to work around this issue would be to set up a new child profile for your kid and then "switch profile" on your kids device to the new profile so you can link the device to the new profile.

             

            --E-ming