0 Replies Latest reply on Aug 9, 2017 7:17 PM by ffigueroa

    ePo 5.9 - The Local Agent Handler service is not running

    ffigueroa

      I have this error in a Mcafee epo 5.9 Fresh installation on Windows Server 2012 Standard full update, anyone know about that?

       

       

      some log info

      [Wed Aug 09 15:13:09.564572 2017] [ssl:warn] [pid 1208:tid 460] AH01873: Init: Session Cache is not configured [hint: SSLSessionCache]

      [Wed Aug 09 15:13:09.596668 2017] [mpm_winnt:notice] [pid 1208:tid 460] AH00455: Apache/2.4.16 (Win32) OpenSSL/1.0.2k configured -- resuming normal operations

      [Wed Aug 09 15:13:09.596668 2017] [mpm_winnt:notice] [pid 1208:tid 460] AH00456: Server built: Jan 27 2017 15:03:56

      [Wed Aug 09 15:13:09.596668 2017] [core:notice] [pid 1208:tid 460] AH00094: Command line: 'C:\\Program Files (x86)\\McAfee\\ePolicy Orchestrator\\Apache2\\bin\\Apache.exe -d C:/Program Files (x86)/McAfee/ePolicy Orchestrator/Apache2 -d C:\\Program Files (x86)\\McAfee\\ePolicy Orchestrator\\Apache2 -f C:\\Program Files (x86)\\McAfee\\ePolicy Orchestrator\\Apache2\\conf\\httpd.conf'

      [Wed Aug 09 15:13:09.596668 2017] [mpm_winnt:notice] [pid 1208:tid 460] AH00418: Parent: Created child process 1448

      [Wed Aug 09 15:13:10.656584 2017] [ssl:warn] [pid 1448:tid 356] AH01873: Init: Session Cache is not configured [hint: SSLSessionCache]

      [Wed Aug 09 15:14:08.486207 2017] [mpm_winnt:crit] [pid 1208:tid 460] AH00419: master_main: create child process failed. Exiting.

      [Wed Aug 09 15:22:41.349987 2017] [ssl:warn] [pid 4880:tid 456] AH01873: Init: Session Cache is not configured [hint: SSLSessionCache]

      [Wed Aug 09 15:22:41.365582 2017] [mpm_winnt:notice] [pid 4880:tid 456] AH00455: Apache/2.4.16 (Win32) OpenSSL/1.0.2k configured -- resuming normal operations

      [Wed Aug 09 15:22:41.365582 2017] [mpm_winnt:notice] [pid 4880:tid 456] AH00456: Server built: Jan 27 2017 15:03:56

      [Wed Aug 09 15:22:41.365582 2017] [core:notice] [pid 4880:tid 456] AH00094: Command line: 'C:\\Program Files (x86)\\McAfee\\ePolicy Orchestrator\\Apache2\\bin\\Apache.exe -d C:/Program Files (x86)/McAfee/ePolicy Orchestrator/Apache2 -d C:\\Program Files (x86)\\McAfee\\ePolicy Orchestrator\\Apache2 -f C:\\Program Files (x86)\\McAfee\\ePolicy Orchestrator\\Apache2\\conf\\httpd.conf'

      [Wed Aug 09 15:22:41.365582 2017] [mpm_winnt:notice] [pid 4880:tid 456] AH00418: Parent: Created child process 4540

      [Wed Aug 09 15:22:42.504397 2017] [ssl:warn] [pid 4540:tid 344] AH01873: Init: Session Cache is not configured [hint: SSLSessionCache]

      [Wed Aug 09 15:22:56.396870 2017] [mpm_winnt:crit] [pid 4880:tid 456] AH00419: master_main: create child process failed. Exiting.

      [Wed Aug 09 15:45:56.715590 2017] [ssl:warn] [pid 2356:tid 456] AH01873: Init: Session Cache is not configured [hint: SSLSessionCache]

      [Wed Aug 09 15:45:56.731207 2017] [mpm_winnt:notice] [pid 2356:tid 456] AH00455: Apache/2.4.16 (Win32) OpenSSL/1.0.2k configured -- resuming normal operations

      [Wed Aug 09 15:45:56.731207 2017] [mpm_winnt:notice] [pid 2356:tid 456] AH00456: Server built: Jan 27 2017 15:03:56

       

      some log info

      20170809151333 I #01452 NAIMSERV Generating temporary Apache user

      20170809151334 I #01452 NAIMSERV Checking to see if the ePO server (S12EPO01.procecard.local:9443) is available.  We will try 12 times.

      20170809151337 E #01452 MCUPLOAD SecureHttp.cpp(694): Failed to send HTTP request to server S12EPO01.procecard.local for command name epo.command.isAdmin on port 9444. (error=12029)

      20170809151337 E #01452 MCUPLOAD SecureHttp.cpp(883): Failed to process the secure communication request (error=12029)

      20170809151341 E #01452 MCUPLOAD SecureHttp.cpp(694): Failed to send HTTP request to server S12EPO01.procecard.local for command name epo.command.isAdmin on port 9443. (error=12029)

      20170809151341 E #01452 MCUPLOAD SecureHttp.cpp(883): Failed to process the secure communication request (error=12029)

      20170809152242 I #04520 MFEFIPS Loading: "C:\Program Files (x86)\McAfee\ePolicy Orchestrator", Role = Officer, Mode = Normal

      20170809152242 I #04520 MFEFIPS Using Random Generator: HMAC Random