0 Replies Latest reply on Aug 8, 2017 8:12 AM by lozaza

    error occurred during EPO upgrade from 5.1.3 to 5.3.2

    lozaza

      I am upgrading from EPO 5.1.3 build 188 to 5.3.2 165 on win 2012 R2 and had error as 'The wizard was interrupted before McAfee ePolicy Orchestrator could be completely installed'. Error message found in install log as below:

       

      MSI (s) (B4:14) [22:48:29:089]: Attempting to delete file C:\windows\Installer\1f458e.mst

      MSI (s) (B4:14) [22:48:29:339]: Attempting to delete file C:\windows\Installer\1f458e.mst

      MSI (s) (B4:14) [22:48:29:339]: Unable to delete the file outside of the engine. LastError = 2

      MSI (s) (B4:14) [22:48:29:339]: MainEngineThread is returning 1603

      MSI (s) (B4:6C) [22:48:29:339]: No System Restore sequence number for this installation.

      MSI (s) (B4:6C) [22:48:29:370]: User policy value 'DisableRollback' is 0

      MSI (s) (B4:6C) [22:48:29:370]: Machine policy value 'DisableRollback' is 0

      MSI (s) (B4:6C) [22:48:29:370]: Incrementing counter to disable shutdown. Counter after increment: 0

      MSI (s) (B4:6C) [22:48:29:370]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback \Scripts 3: 2

      MSI (s) (B4:6C) [22:48:29:370]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback \Scripts 3: 2

      MSI (s) (B4:6C) [22:48:29:370]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

      MSI (s) (B4:6C) [22:48:29:370]: Destroying RemoteAPI object. MSI (s) (B4:44) [22:48:29:370]: Custom Action Manager thread ending.

      MSI (c) (B4:E8) [22:48:29:370]: Back from server. Return value: 1603

      MSI (c) (B4:E8) [22:48:29:370]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

      MSI (c) (B4:E8) [22:48:29:370]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'. Action ended 22:48:29: ExecuteAction. Return value 3.

      MSI (c) (B4:E8) [22:48:29:370]: Doing action: SetupCompleteError

      Action 22:48:29: SetupCompleteError.

      Action start 22:48:29: SetupCompleteError.

      Action 22:48:29: SetupCompleteError. Dialog created

       

      Event log: Windows cannot open the 32-bit extensible counter DLL MCAFEEEVENTPARSERSRV in a 64-bit environment. Contact the file vendor to obtain a 64-bit version. Alternatively, you can open the 32-bit extensible counter DLL by using the 32-bit version of Performance Monitor. To use this tool, open the Windows folder, open the Syswow64 folder, and then start Perfmon.exe.

      Tested the same version upgrade on my VM with 'NtfsDisable8dot3NameCreation' value 1 and worked fine. Wondering what could be the problem.

      JS