1 Reply Latest reply: Aug 11, 2008 11:17 AM by Ex_Brit RSS

    Missing INX file

      I joined thinking that I was in the correct place. In reading further, my problem may require $$$$ to fix.

      I've looked through the knowledge base and run the online fix the problem from McAfee. The results indicated that I should contact a tech rep. I chatted online with a rep named Basil. Using his software, he looked through my computer and recommended that I go to Tech Support.

      In a nut shell, my issue is an error message that comes up when I try to download updates to my McAfee Total Protection for Small Business (we only have three licenses).

      The error message says: Couldn't find INX file to execute.

      Thanks for listening and, hopefully, pointing me in the right direction.

      Mike
      ++++++++++++++++++
      Background data
      ++++++++++++++++++

      (I had to edit this to make it smaller.)

      MVT Information
      MVT Version : 4.3.0.0
      Session ID : 10847055
      System Information
      Operating System : Microsoft Windows XP Home Edition (Build 2600)
      Service Pack : Service Pack 3.0
      Language : 0409
      Internet Explorer Version : 7.0
      Internet Explorer Language : en-us
      System Drive Type : NTFS
      Physical Memory Available : 161480
      Physical Memory Total : 514124
      Virtual Memory Available : 2056272
      Virtual Memory Total : 2097024
      System Architecture : x86 Family 15 Model 3 Stepping 4 Intel(R) Pentium(R) 4 CPU 3.00GHz
      Date Time : 08/08/2008 10:51:42
      Time Zone : GMT -05:00
      Product Details
      Product Name : Total Protection Service - Virus and Spyware Protection
      Product Version : 4.7.0.538
      Language : enu
      Partner : 0
      Product Status
      Product configuration xml file missing

      Product Name : Total Protection Service - Firewall Protection
      Product Version : 8.2.120.0
      Language : enu
      Partner : 0
      Health Check Details
      Registry OK
      Expected Registry Key Present
      HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\ManagedServices \Agent
      Expected Registry Value Present
      HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\ManagedServices \Agent SzCompanyKey
      Expected Registry Key Present
      HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\ManagedServices \Agent
      Expected Registry Value Present
      HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\ManagedServices \Agent szDownloadServer
      Expected Registry Key Present
      HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\ManagedServices \Agent
      Expected Registry Value Present
      HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\ManagedServices \Agent SzEmailAddress
      Expected Registry Key Present
      HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\ManagedServices \Agent
      Expected Registry Value Present
      HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\ManagedServices \Agent SzMachineID
      Expected Registry Key Present
      HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\ManagedServices \Agent
      Expected Registry Value Present
      HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\ManagedServices \Agent SzXMLDataServer
      Expected Registry Key Present
      HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\ManagedServices \Firewall\Profiles\Local
      Expected Registry Value Present
      HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\ManagedServices \Firewall\Profiles\Local szConfigFileName
      Expected Registry Key Present
      HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\ManagedServices \Firewall\Profiles\Policy
      Expected Registry Value Present
      HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\ManagedServices \Firewall\Profiles\Policy szConfigFileName
      Expected Registry Key Present
      HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\Personal Firewall
      Expected Registry Value Present
      HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\Personal Firewall OS
      Expected Registry Key Present
      HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\HackerWatch
      Expected Registry Value Present
      HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\HackerWatch HwCheckInterval
      Expected Registry Key Present
      HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\HackerWatch
      Expected Registry Value Present
      HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\HackerWatch HwTime

      File OK
      Expected File Present
      c:\program files\mcafee\managed virusscan\Firewall\MFWSettings.exe
      Expected File Present


      Process OK
      Expected process running
      c:\program files\mcafee\managed virusscan\Agent\MyAgtTry.exe

      Service OK
      Expected Service State Correct
      Service : MyAgtSvc "C:\Program Files\McAfee\Managed VirusScan\Agent\myAgtSvc.exe" /ServiceStart
      Expected Service Startup type Correct

      Expected Service Startup type Correct
      Service : MPFService "C:\Program Files\McAfee\MPF\MPFSrv.exe"

      COM 2 component(s) incorrect
      Expected COM Component File Missing
      MFWFirewall Class {7E084BDC-18F2-4233-A7E7-C41C814886FA}

      CMVSFWEvents Class {F4FDBE62-D0DD-49F3-AAF3-C6967EE7A06B} c:\program files\mcafee\managed virusscan\firewall\mfwss.dll

      Top Issues OK

      Product Name : SiteAdvisor
      Product Version : 2.8.255
      Language : en-us
      Partner : c:\program files\mcafee\siteadvisor\oem.txt
      Product Status
      Product configuration xml file missing


      MVT Information
      MVT Version : 4.3.0.0
      Session ID : 10847055
      System Information
      Operating System : Microsoft Windows XP Home Edition (Build 2600)
      Service Pack : Service Pack 3.0
      Language : 0409
      Internet Explorer Version : 7.0
      Internet Explorer Language : en-us
      System Drive Type : NTFS
      Physical Memory Available : 161480
      Physical Memory Total : 514124
      Virtual Memory Available : 2056272
      Virtual Memory Total : 2097024
      System Architecture : x86 Family 15 Model 3 Stepping 4 Intel(R) Pentium(R) 4 CPU 3.00GHz
      Date Time : 08/08/2008 10:51:42
      Time Zone : GMT -05:00
      Product Details
      Product Name : Total Protection Service - Virus and Spyware Protection
      Product Version : 4.7.0.538
      Language : enu
      Partner : 0
      Product Status
      Product configuration xml file missing

      Product Name : Total Protection Service - Firewall Protection
      Product Version : 8.2.120.0
      Language : enu
      Partner : 0
      Health Check Details
      Registry OK
      Expected Registry Key Present

      File OK
      Expected File Present

      Expected File Present
      C:\Program Files\mcafee\MPF\MC\MPFPPS.dll

      Process OK
      Expected process running
      c:\program files\mcafee\managed virusscan\Agent\MyAgtTry.exe

      Service OK
      Expected Service State Correct
      Service : MyAgtSvc "C:\Program Files\McAfee\Managed VirusScan\Agent\myAgtSvc.exe" /ServiceStart
      Expected Service Startup type Correct
      Service : MyAgtSvc "C:\Program Files\McAfee\Managed VirusScan\Agent\myAgtSvc.exe" /ServiceStart
      Expected Service State Correct
      Service : MPFService "C:\Program Files\McAfee\MPF\MPFSrv.exe"
      Expected Service Startup type Correct
      Service : MPFService "C:\Program Files\McAfee\MPF\MPFSrv.exe"

      COM 2 component(s) incorrect
      Expected COM Component File Missing
      MFWFirewall Class {7E084BDC-18F2-4233-A7E7-C41C814886FA}
      Expected COM Component File Missing
      MFWSubsysSite Class {73E205B1-07D5-47E0-8F08-EDE73A6D58B6}
      Expected COM Component Present
      MFWFirewall Class {7E084BDC-18F2-4233-A7E7-C41C814886FA}
      Expected COM Component Server Type Correct
      MFWFirewall Class {7E084BDC-18F2-4233-A7E7-C41C814886FA}
      Expected COM Component Present
      MFWSubsysSink Class {5C366770-6C9F-46EA-82E6-5F4AD201CCFD} c:\program files\mcafee\managed virusscan\Firewall\MFWss.dll
      Expected COM Component Server Type Correct
      MFWSubsysSink Class {5C366770-6C9F-46EA-82E6-5F4AD201CCFD} c:\program files\mcafee\managed virusscan\Firewall\MFWss.dll
      Expected COM Component File Present
      MFWSubsysSink Class {5C366770-6C9F-46EA-82E6-5F4AD201CCFD} c:\program files\mcafee\managed virusscan\firewall\mfwss.dll
      Expected COM Component Present
      MFWSubsysSite Class {73E205B1-07D5-47E0-8F08-EDE73A6D58B6}
      Expected COM Component Server Type Correct
      MFWSubsysSite Class {73E205B1-07D5-47E0-8F08-EDE73A6D58B6}
      Expected COM Component Present
      CMVSFWEvents Class {F4FDBE62-D0DD-49F3-AAF3-C6967EE7A06B} c:\program files\mcafee\managed virusscan\Firewall\MFWss.dll
      Expected COM Component Server Type Correct
      CMVSFWEvents Class {F4FDBE62-D0DD-49F3-AAF3-C6967EE7A06B} c:\program files\mcafee\managed virusscan\Firewall\MFWss.dll
      Expected COM Component File Present
      CMVSFWEvents Class {F4FDBE62-D0DD-49F3-AAF3-C6967EE7A06B} c:\program files\mcafee\managed virusscan\firewall\mfwss.dll

      Top Issues OK

      Product Name : SiteAdvisor
      Product Version : 2.8.255
      Language : en-us
      Partner : c:\program files\mcafee\siteadvisor\oem.txt
      Product Status
      +++++++++++++++++++++++++
      Product configuration xml file missing +
      +++++++++++++++++++++++++