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5148 Views 1 Reply Latest reply: Aug 11, 2008 11:17 AM by Ex_Brit RSS
Newcomer 3 posts since
Aug 11, 2008
Currently Being Moderated

Aug 11, 2008 10:18 AM

Missing INX file

I joined thinking that I was in the correct place. In reading further, my problem may require $$$$ to fix.

I've looked through the knowledge base and run the online fix the problem from McAfee. The results indicated that I should contact a tech rep. I chatted online with a rep named Basil. Using his software, he looked through my computer and recommended that I go to Tech Support.

In a nut shell, my issue is an error message that comes up when I try to download updates to my McAfee Total Protection for Small Business (we only have three licenses).

The error message says: Couldn't find INX file to execute.

Thanks for listening and, hopefully, pointing me in the right direction.

Mike
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Background data
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(I had to edit this to make it smaller.)

MVT Information
MVT Version : 4.3.0.0
Session ID : 10847055
System Information
Operating System : Microsoft Windows XP Home Edition (Build 2600)
Service Pack : Service Pack 3.0
Language : 0409
Internet Explorer Version : 7.0
Internet Explorer Language : en-us
System Drive Type : NTFS
Physical Memory Available : 161480
Physical Memory Total : 514124
Virtual Memory Available : 2056272
Virtual Memory Total : 2097024
System Architecture : x86 Family 15 Model 3 Stepping 4 Intel(R) Pentium(R) 4 CPU 3.00GHz
Date Time : 08/08/2008 10:51:42
Time Zone : GMT -05:00
Product Details
Product Name : Total Protection Service - Virus and Spyware Protection
Product Version : 4.7.0.538
Language : enu
Partner : 0
Product Status
Product configuration xml file missing

Product Name : Total Protection Service - Firewall Protection
Product Version : 8.2.120.0
Language : enu
Partner : 0
Health Check Details
Registry OK
Expected Registry Key Present
HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\ManagedServices \Agent
Expected Registry Value Present
HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\ManagedServices \Agent SzCompanyKey
Expected Registry Key Present
HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\ManagedServices \Agent
Expected Registry Value Present
HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\ManagedServices \Agent szDownloadServer
Expected Registry Key Present
HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\ManagedServices \Agent
Expected Registry Value Present
HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\ManagedServices \Agent SzEmailAddress
Expected Registry Key Present
HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\ManagedServices \Agent
Expected Registry Value Present
HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\ManagedServices \Agent SzMachineID
Expected Registry Key Present
HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\ManagedServices \Agent
Expected Registry Value Present
HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\ManagedServices \Agent SzXMLDataServer
Expected Registry Key Present
HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\ManagedServices \Firewall\Profiles\Local
Expected Registry Value Present
HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\ManagedServices \Firewall\Profiles\Local szConfigFileName
Expected Registry Key Present
HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\ManagedServices \Firewall\Profiles\Policy
Expected Registry Value Present
HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\ManagedServices \Firewall\Profiles\Policy szConfigFileName
Expected Registry Key Present
HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\Personal Firewall
Expected Registry Value Present
HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\Personal Firewall OS
Expected Registry Key Present
HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\HackerWatch
Expected Registry Value Present
HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\HackerWatch HwCheckInterval
Expected Registry Key Present
HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\HackerWatch
Expected Registry Value Present
HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\HackerWatch HwTime

File OK
Expected File Present
c:\program files\mcafee\managed virusscan\Firewall\MFWSettings.exe
Expected File Present


Process OK
Expected process running
c:\program files\mcafee\managed virusscan\Agent\MyAgtTry.exe

Service OK
Expected Service State Correct
Service : MyAgtSvc "C:\Program Files\McAfee\Managed VirusScan\Agent\myAgtSvc.exe" /ServiceStart
Expected Service Startup type Correct

Expected Service Startup type Correct
Service : MPFService "C:\Program Files\McAfee\MPF\MPFSrv.exe"

COM 2 component(s) incorrect
Expected COM Component File Missing
MFWFirewall Class {7E084BDC-18F2-4233-A7E7-C41C814886FA}

CMVSFWEvents Class {F4FDBE62-D0DD-49F3-AAF3-C6967EE7A06B} c:\program files\mcafee\managed virusscan\firewall\mfwss.dll

Top Issues OK

Product Name : SiteAdvisor
Product Version : 2.8.255
Language : en-us
Partner : c:\program files\mcafee\siteadvisor\oem.txt
Product Status
Product configuration xml file missing


MVT Information
MVT Version : 4.3.0.0
Session ID : 10847055
System Information
Operating System : Microsoft Windows XP Home Edition (Build 2600)
Service Pack : Service Pack 3.0
Language : 0409
Internet Explorer Version : 7.0
Internet Explorer Language : en-us
System Drive Type : NTFS
Physical Memory Available : 161480
Physical Memory Total : 514124
Virtual Memory Available : 2056272
Virtual Memory Total : 2097024
System Architecture : x86 Family 15 Model 3 Stepping 4 Intel(R) Pentium(R) 4 CPU 3.00GHz
Date Time : 08/08/2008 10:51:42
Time Zone : GMT -05:00
Product Details
Product Name : Total Protection Service - Virus and Spyware Protection
Product Version : 4.7.0.538
Language : enu
Partner : 0
Product Status
Product configuration xml file missing

Product Name : Total Protection Service - Firewall Protection
Product Version : 8.2.120.0
Language : enu
Partner : 0
Health Check Details
Registry OK
Expected Registry Key Present

File OK
Expected File Present

Expected File Present
C:\Program Files\mcafee\MPF\MC\MPFPPS.dll

Process OK
Expected process running
c:\program files\mcafee\managed virusscan\Agent\MyAgtTry.exe

Service OK
Expected Service State Correct
Service : MyAgtSvc "C:\Program Files\McAfee\Managed VirusScan\Agent\myAgtSvc.exe" /ServiceStart
Expected Service Startup type Correct
Service : MyAgtSvc "C:\Program Files\McAfee\Managed VirusScan\Agent\myAgtSvc.exe" /ServiceStart
Expected Service State Correct
Service : MPFService "C:\Program Files\McAfee\MPF\MPFSrv.exe"
Expected Service Startup type Correct
Service : MPFService "C:\Program Files\McAfee\MPF\MPFSrv.exe"

COM 2 component(s) incorrect
Expected COM Component File Missing
MFWFirewall Class {7E084BDC-18F2-4233-A7E7-C41C814886FA}
Expected COM Component File Missing
MFWSubsysSite Class {73E205B1-07D5-47E0-8F08-EDE73A6D58B6}
Expected COM Component Present
MFWFirewall Class {7E084BDC-18F2-4233-A7E7-C41C814886FA}
Expected COM Component Server Type Correct
MFWFirewall Class {7E084BDC-18F2-4233-A7E7-C41C814886FA}
Expected COM Component Present
MFWSubsysSink Class {5C366770-6C9F-46EA-82E6-5F4AD201CCFD} c:\program files\mcafee\managed virusscan\Firewall\MFWss.dll
Expected COM Component Server Type Correct
MFWSubsysSink Class {5C366770-6C9F-46EA-82E6-5F4AD201CCFD} c:\program files\mcafee\managed virusscan\Firewall\MFWss.dll
Expected COM Component File Present
MFWSubsysSink Class {5C366770-6C9F-46EA-82E6-5F4AD201CCFD} c:\program files\mcafee\managed virusscan\firewall\mfwss.dll
Expected COM Component Present
MFWSubsysSite Class {73E205B1-07D5-47E0-8F08-EDE73A6D58B6}
Expected COM Component Server Type Correct
MFWSubsysSite Class {73E205B1-07D5-47E0-8F08-EDE73A6D58B6}
Expected COM Component Present
CMVSFWEvents Class {F4FDBE62-D0DD-49F3-AAF3-C6967EE7A06B} c:\program files\mcafee\managed virusscan\Firewall\MFWss.dll
Expected COM Component Server Type Correct
CMVSFWEvents Class {F4FDBE62-D0DD-49F3-AAF3-C6967EE7A06B} c:\program files\mcafee\managed virusscan\Firewall\MFWss.dll
Expected COM Component File Present
CMVSFWEvents Class {F4FDBE62-D0DD-49F3-AAF3-C6967EE7A06B} c:\program files\mcafee\managed virusscan\firewall\mfwss.dll

Top Issues OK

Product Name : SiteAdvisor
Product Version : 2.8.255
Language : en-us
Partner : c:\program files\mcafee\siteadvisor\oem.txt
Product Status
+++++++++++++++++++++++++
Product configuration xml file missing +
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