2 Replies Latest reply on Aug 2, 2017 6:57 AM by tao

    Malfunctioning AH

    mcdave

      We've deployed a new Agenthandler in our epo environment but non of our clients seem to use it (according the data in the epoconsole).

       

      According the logs it looks like there is a communication issues (but the eposerver does recognize the AH perfectly and all ports between both have been opened in both directions)

      Here's a fragment from the Agent Handler\DB\Logs\server_AgentHandler-01.log

       

      20170801122828    I    #03340    MOD_EPOREPO    Received request, uri=/Software/SiteStat.xml, remoteIP=10.17.11.12

      20170801122828    E    #03340    MOD_EPOREPO    Server had an error during initialization, cannot serve request. URI=/Software/SiteStat.xml?hash={2858f3a6-76a4-11e7-12c9-4be576b0a4e7}

      20170801122828    I    #04036    MOD_EPOREPO    Received request, uri=/Software/SiteStat.xml, remoteIP=10.98.16.24

      20170801122828    E    #04036    MOD_EPOREPO    Server had an error during initialization, cannot serve request. URI=/Software/SiteStat.xml?hash={28944daa-76a4-11e7-3aa0-37e921a090eb}

      20170801122828    I    #03340    MOD_EPOREPO    Received request, uri=/Software/SiteStat.xml, remoteIP=10.17.11.12

      20170801122828    E    #03340    MOD_EPOREPO    Server had an error during initialization, cannot serve request. URI=/Software/SiteStat.xml?hash={2858f3a6-76a4-11e7-12c9-4be576b0a4e7}

      20170801122828    I    #04036    MOD_EPOREPO    Received request, uri=/Software/SiteStat.xml, remoteIP=10.98.16.24

      20170801122828    E    #04036    MOD_EPOREPO    Server had an error during initialization, cannot serve request. URI=/Software/SiteStat.xml?hash={28944daa-76a4-11e7-3aa0-37e921a090eb}

      20170801122829    I    #04036    MOD_EPOREPO    Received request, uri=/Software/SiteStat.xml, remoteIP=10.98.16.24

      20170801122829    E    #04036    MOD_EPOREPO    Server had an error during initialization, cannot serve request. URI=/Software/SiteStat.xml?hash={28944daa-76a4-11e7-3aa0-37e921a090eb}

      20170801122837    E    #04056    MCUPLOAD    SecureHttp.cpp(866): Failed to query auth schemes (error=4317)

      20170801122838    I    #04036    MOD_EPOREPO    Received request, uri=/Software/SiteStat.xml, remoteIP=10.122.105.48

       

      20170801122838    E    #04036    MOD_EPOREPO    Server had an error during initialization, cannot serve request. URI=/Software/SiteStat.xml?hash={2e2539ca-76a4-11e7-291e-e7e2320042e5}

      20170801122838    I    #04036    MOD_EPOREPO    Received request, uri=/Software/SiteStat.xml, remoteIP=10.192.105.48

      20170801122838    E    #04036    MOD_EPOREPO    Server had an error during initialization, cannot serve request. URI=/Software/SiteStat.xml?hash={2e2539ca-76a4-11e7-291e-e7e2320042e5}

      20170801122838    I    #04036    MOD_EPOREPO    Received request, uri=/Software/SiteStat.xml, remoteIP=10.192.105.48

      20170801122838    E    #04036    MOD_EPOREPO    Server had an error during initialization, cannot serve request. URI=/Software/SiteStat.xml?hash={2e2539ca-76a4-11e7-291e-e7e2320042e5}

      20170801122840    E    #04056    MCUPLOAD    SecureHttp.cpp(866): Failed to query auth schemes (error=4317)

      20170801122850    E    #04056    MCUPLOAD    SecureHttp.cpp(866): Failed to query auth schemes (error=4317)

      20170801122852    E    #04056    MCUPLOAD    SecureHttp.cpp(866): Failed to query auth schemes (error=4317)

      20170801122902    E    #04056    MCUPLOAD    SecureHttp.cpp(866): Failed to query auth schemes (error=4317)

      20170801122908    E    #04056    MCUPLOAD    SecureHttp.cpp(866): Failed to query auth schemes (error=4317)

      20170801122918    E    #04056    MCUPLOAD    SecureHttp.cpp(866): Failed to query auth schemes (error=4317)

      20170801122918    E    #04056    MCUPLOAD    SecureHttp.cpp(866): Failed to query auth schemes (error=4317)

      20170801122929    E    #04056    MCUPLOAD    SecureHttp.cpp(866): Failed to query auth schemes (error=4317)

      20170801122929    E    #04056    MCUPLOAD    SecureHttp.cpp(866): Failed to query auth schemes (error=4317)

      20170801122939    E    #04056    MCUPLOAD    SecureHttp.cpp(866): Failed to query auth schemes (error=4317)

      20170801122939    E    #04056    MCUPLOAD    SecureHttp.cpp(866): Failed to query auth schemes (error=4317)

      20170801122950    E    #04056    MCUPLOAD    SecureHttp.cpp(866): Failed to query auth schemes (error=4317)

      20170801122950    E    #04056    MCUPLOAD    SecureHttp.cpp(866): Failed to query auth schemes (error=4317)

      20170801123000    E    #04056    MCUPLOAD    SecureHttp.cpp(866): Failed to query auth schemes (error=4317)

      20170801123000    E    #04056    MCUPLOAD    SecureHttp.cpp(866): Failed to query auth schemes (error=4317)

      20170801123011    E    #04056    MCUPLOAD    SecureHttp.cpp(866): Failed to query auth schemes (error=4317)

      20170801123011    E    #04056    MCUPLOAD    SecureHttp.cpp(866): Failed to query auth schemes (error=4317)

      20170801123021    W    #04056    NAIMSERV    The Agent Handler failed to connect to the ePO server.

      20170801123021    I    #04056    NAIMSERV    Failed to connect to the ePO server.  The Agent Handler does not require the ePO server to be running, but it will exchange information if it is running.

      20170801123021    I    #04056    NAIMSERV    Shutting down server...

      20170801123021    I    #04056    NAIMSERV    Shutting down syslog forward subsystem

      20170801123021    E    #04056    NAIMSERV    SyslogForwarder.cpp(331): Syslog thread did not respond to shutdown signal, forcing...

      20170801123021    I    #04056    NAIMSERV    Releasing File Locks...

      20170801123021    I    #04056    NAIMSERV    Cleaning up temp directory...

      20170801123021    I    #04056    NAIMSERV    ePolicy Orchestrator server stopped.

       

       

      We have implemented multiple agenthandlers in the past without any issues, and this one was set up using the exact same procedure of the others which work flawless.

       

      Does anyone has more details about the "SecureHttp.cpp(866): Failed to query auth schemes (error=4317)" errors or how to resolve this issue?

       

      regards,

      Dave