When you emailed them did you email a password protected copy of the file as stated here?
If you did you would have gotten an immediate reply with an analysis number post that here please and if no fix in 3 days ask and I will escalate the issue.
Yes I received an email with number 10392747. I still don't have a resolution for this.
I will escalate this
Ticket #: AM001105 - Analysis ID number 10392747
That for your records
Hmm got this from them
"Please request the customer to submit installer or URL of sample in order to proceed further"
I would have thought you had already emailed it to them. Anyway a link would be better as users are not allowed to post "infected" files here.
If you need follow me and i will do also and message you my email so you can email it to me. . As mentioned better an URL link.
OK they explained what is the issue
"We were getting error while analyzing the sample and could not proceed further.
We would appreciate if customer can provide us the installer in order to have the sample fully replicated"
So please arrange for me to get a copy or post an url here
The installer is about 260Mb.
Do you have a place I can upload to or should I add it to dropbox?
You haven't a link to the download that you could email me? I have followed you follow me back and I will message you my email. so you can give me access to the dropbox or the url.