1 Reply Latest reply on Jul 27, 2017 11:59 AM by tkinkead

    Can´t install Tie Client for VSE

    jmazzeo07

      Hello, we are having troubles with a client, who is installing DXL+Tie client for VSE on all their computers.

      They have 1000 computers to install, and only in 300 it was possible.

      In the problematic ones, they show an "Unknown Error" displayer on the Agent log and Client Task Log:

       

      error.jpg

       

      In the log I see the next messages:

       

      [17:36:11:258] Log: Launching command cmd.exe /c ""C:\Program Files\McAfee\TIEM\\mfehidin.exe" -installcab:TieVSCore.cab -log:%TEMP%\McAfeeLogs\TIEm\TIESyscoreInstall.log >> %TEMP%\McAfeeLogs\TIEm\TIEMSetupHelper.log && exit %ERRORLEVEL%"

      [17:36:11:289] Log: InstallJTIContentFilter> Exit code: 1

      [17:36:11:289] Log: Unlocking registry key [SOFTWARE\McAfee\TIEM]

      MSI (s) (F8:34) [17:36:11:726]: Executing op: ActionStart(Name=RB_InstallJTIPlugin,,)

      [17:36:11:726] Log: Reboot required key set

      MSI (s) (F8:34) [17:36:11:726]: Executing op: CustomActionSchedule(Action=RB_InstallJTIPlugin,ActionType=3329,Source=BinaryDa ta,Target=UninstallJTIPlugin,CustomActionData=C:\Program Files\McAfee\TIEM\)

      MSI (s) (F8:34) [17:36:11:726]: Executing op: ActionStart(Name=InstallJtiPlugin,,)

      MSI (s) (F8:34) [17:36:11:726]: Executing op: CustomActionSchedule(Action=InstallJtiPlugin,ActionType=3073,Source=BinaryData, Target=InstallJTIPlugin,CustomActionData=C:\Program Files\McAfee\TIEM\)

      MSI (s) (F8:FC) [17:36:11:757]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIA1A8.tmp, Entrypoint: InstallJTIPlugin

      [17:36:11:835] Log: Launching command cmd.exe /c ""C:\Program Files\McAfee\TIEM\TIEService.exe"  -install >> %TEMP%\McAfeeLogs\TIEm\TIEMSetupHelper.log && exit %ERRORLEVEL%"

      [17:36:11:851] Log: Failed to (un)install TIE service, process exited with 1

      CustomAction InstallJtiPlugin returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

       

      This two log files: "\McAfeeLogs\TIEm\TIESyscoreInstall.log >> %TEMP%\McAfeeLogs\TIEm\TIEMSetupHelper.log" are NOT created, only the attached TIESETUP.

       

      They have the agent, VSE Version, and all the dependences fully compatible. I have opened a case with support, but after two months we haven´t received an answer to solve it.

       

      Maybe someone have something to add and help us, Thanks to all.