0 Replies Latest reply on Jul 26, 2017 10:59 AM by kylecompassion

    Deploy agent failure - "Agent handler doesn't have anything to send. response code 202."

    kylecompassion

      Trying to upgrade 5.0.2 agents to 5.0.5. Internal servers worked fine, servers in DMZ are failing. They're all reporting as below via the ePO console when i do a Run Client Task Now deploy.

       

       

      Checking the masvc logs on the server, i see the info below.

       

      017-07-26 09:46:59.466 masvc(1376.1428) ahclient.Info: Agent communication session started

      2017-07-26 09:46:59.466 masvc(1376.1428) ahclient.Info: Agent is connecting to ePO server

      2017-07-26 09:46:59.481 masvc(1376.1428) ahclient.Info: Initiating spipe connection to site https://x.x.x.x:443/spipe/pkg?AgentGuid={e34af584-17cb-11e6-0078-005056921cd6}&Source=Agent_3.0.0.

      2017-07-26 09:46:59.497 masvc(1376.1428) ahclient.Info: connection initiated  to site https://x.x.x.x:443/spipe/pkg?AgentGuid={e34af584-17cb-11e6-0078-005056921cd6}&Source=Agent_3.0.0.

      2017-07-26 09:46:59.559 masvc(1376.1428) ahclient.Info: Network library rc = <1008>, Agent handler reports response code <202>.

      2017-07-26 09:46:59.559 masvc(1376.1428) ahclient.Info: Agent handler doesn't have anything to send. response code 202.

      2017-07-26 09:46:59.559 masvc(1376.1428) ahclient.Info: Spipe connection response received, network return code = 1008, response code 202.

      2017-07-26 09:46:59.559 masvc(1376.1428) DataChannel.Manager.Info: Package uploaded to ePO Server successfully

      2017-07-26 09:46:59.559 masvc(1376.1428) ahclient.Info: Agent communication session closed

      2017-07-26 09:47:00.043 masvc(1376.1428) Updater.Info: Script Event msg iEventId "0" iSeverity "0" iProductId "EPOAGENT3000" iLocale "0409" iUpdateType "N/A" iUpdateState "4" iUpdateError "26" iNewVersion "N/A" iDateTime "N/A"

      2017-07-26 09:47:00.043 masvc(1376.1428) policybag.Warning: returning default policy for section=AGENT\CONFIGURATION , key=AgentVersion , value=5.0.0

      2017-07-26 09:47:00.090 masvc(1376.1428) Updater.Info: Updater engine exited with exit status as 1 and  term signal 0.

       

       

      I've checked and verified the agent handler knows the IP of the internal ePO server and verified the FW isn't blocking traffic as that was something a McAfee article said to validate. That seems fine. The issue seems to be the agent handler doesnt have the package locally on itself to distribute out? I dont have much experience with the AH's so i don't know if that's a correct understanding of the process. if it is, how and where do i access the repository on the AH and place packages in it?