5 Replies Latest reply on Jul 25, 2017 11:27 AM by tkinkead

    ePO 5.0.0 from 4.9.4 rolling back

    merlin_world

      Hi,

       

      I'm trying to upgrade ePO 4.9.4. installation to 5.0.0 and it keeps constantly failing - rolling back the installation. It all goes well until the point "..Upgrading database.  Large databases might take several hours..." Soon after this it says: "rolling back".

      When checking the logs i see following errors:

       

      \McAfeeLogs\EPO500-Troubleshoot\OutputFiles\epoST.err

       

      Error encountered while running command:ext.install extension=file:///C:/PROGRA~2/McAfee/EPOLIC~1/INSTAL~1/ePO/EXTENS~2/epoST.zip

       

      java.io.IOException: Error 0 :

      Installation error:

      upgrade:

           [echo] Upgrade called for DataChannel (version 5.0.0.1160)

       

      BUILD FAILED

      C:\PROGRA~2\McAfee\EPOLIC~1\server\extensions\installed\DataChannel\5.0.0.1160\i nstall.xml:18: java.sql.SQLException: Invalid column name 'TenantId'.

        at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:368)

        at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2817)

        at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2255)

        at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:629)

        at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:585)

        at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:547)

      ......

       

      \McAfeeLogs\EPO500-Install-MSI.LOG

       

      1: 19:51:05 ePO500CALog: Start Prod_InstallEpoCore

      Action 19:51:05: RunEPOInstallerUpgrade. Upgrading database.  Large databases might take several hours.

      1: 19:51:05 ePO500CALog: checkFilesIntoRepository( C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Installer\ePO\extension-packages, epoST.zip, 6)

      1: 19:51:05 ePO500CALog: Checking in bundle "C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Installer\ePO\extension-packages\epoST.zip".

      1: 19:51:05 ePO500CALog: Start runRemoteClentCommand(epoST,...)

      1: 19:51:05 ePO500CALog: Start setExtendedEnvironmentString.

      1: 19:51:05 ePO500CALog: Loading the following DLL for Use: [C:\Users\xxxxxx\AppData\Local\Temp\1\{424FEB85-17D9-4372-BB4F-52B8C004E70D}\Co mmonSetup.DLL]

      1: 19:51:05 ePO500CALog: Setting the current directory to [C:\Users\xxxxxx\AppData\Local\Temp\1\{424FEB85-17D9-4372-BB4F-52B8C004E70D}].

      1: 19:51:05 ePO500CALog: Unloading the following DLL: [C:\Users\xxxxxx\AppData\Local\Temp\1\{424FEB85-17D9-4372-BB4F-52B8C004E70D}\Co mmonSetup.DLL]

      1: 19:51:05 ePO500CALog: Setting the current directory to [C:\Users\xxxxxx\AppData\Local\Temp\1\{424FEB85-17D9-4372-BB4F-52B8C004E70D}].

      1: 19:51:05 ePO500CALog: Loading the following DLL for Use: [C:\Users\xxxxxx\AppData\Local\Temp\1\{424FEB85-17D9-4372-BB4F-52B8C004E70D}\Co mmonSetup.DLL]

      1: 19:51:05 ePO500CALog: Setting the current directory to [C:\Users\xxxxxx\AppData\Local\Temp\1\{424FEB85-17D9-4372-BB4F-52B8C004E70D}].

      1: 19:51:05 ePO500CALog: String converted successfully to Unicode Escaped format.

      1: 19:51:05 ePO500CALog: Unloading the following DLL: [C:\Users\xxxxxx\AppData\Local\Temp\1\{424FEB85-17D9-4372-BB4F-52B8C004E70D}\Co mmonSetup.DLL]

      1: 19:51:05 ePO500CALog: Setting the current directory to [C:\Users\xxxxxx\AppData\Local\Temp\1\{424FEB85-17D9-4372-BB4F-52B8C004E70D}].

      1: 19:51:05 ePO500CALog: Loading the following DLL for Use: [C:\Users\xxxxxx\AppData\Local\Temp\1\{424FEB85-17D9-4372-BB4F-52B8C004E70D}\Co mmonSetup.DLL]

      1: 19:51:05 ePO500CALog: Setting the current directory to [C:\Users\xxxxxx\AppData\Local\Temp\1\{424FEB85-17D9-4372-BB4F-52B8C004E70D}].

      1: 19:51:05 ePO500CALog: String converted successfully to Unicode Escaped format.

      1: 19:51:05 ePO500CALog: Unloading the following DLL: [C:\Users\xxxxxx\AppData\Local\Temp\1\{424FEB85-17D9-4372-BB4F-52B8C004E70D}\Co mmonSetup.DLL]

      1: 19:51:05 ePO500CALog: Setting the current directory to [C:\Users\xxxxxx\AppData\Local\Temp\1\{424FEB85-17D9-4372-BB4F-52B8C004E70D}].

      1: 19:51:05 ePO500CALog: Loading the following DLL for Use: [C:\Users\xxxxxx\AppData\Local\Temp\1\{424FEB85-17D9-4372-BB4F-52B8C004E70D}\Co mmonSetup.DLL]

      1: 19:51:05 ePO500CALog: Setting the current directory to [C:\Users\xxxxxx\AppData\Local\Temp\1\{424FEB85-17D9-4372-BB4F-52B8C004E70D}].

      1: 19:51:05 ePO500CALog: String converted successfully to Unicode Escaped format.

      1: 19:51:05 ePO500CALog: Unloading the following DLL: [C:\Users\xxxxxx\AppData\Local\Temp\1\{424FEB85-17D9-4372-BB4F-52B8C004E70D}\Co mmonSetup.DLL]

      1: 19:51:05 ePO500CALog: Setting the current directory to [C:\Users\xxxxxx\AppData\Local\Temp\1\{424FEB85-17D9-4372-BB4F-52B8C004E70D}].

      1: 19:51:05 ePO500CALog: Loading the following DLL for Use: [C:\Users\xxxxxx\AppData\Local\Temp\1\{424FEB85-17D9-4372-BB4F-52B8C004E70D}\Co mmonSetup.DLL]

      1: 19:51:05 ePO500CALog: Setting the current directory to [C:\Users\xxxxxx\AppData\Local\Temp\1\{424FEB85-17D9-4372-BB4F-52B8C004E70D}].

      1: 19:51:05 ePO500CALog: String converted successfully to Unicode Escaped format.

      1: 19:51:05 ePO500CALog: Unloading the following DLL: [C:\Users\xxxxxx\AppData\Local\Temp\1\{424FEB85-17D9-4372-BB4F-52B8C004E70D}\Co mmonSetup.DLL]

      1: 19:51:05 ePO500CALog: Setting the current directory to [C:\Users\xxxxxx\AppData\Local\Temp\1\{424FEB85-17D9-4372-BB4F-52B8C004E70D}].

      1: 19:51:05 ePO500CALog: Loading the following DLL for Use: [C:\Users\xxxxxx\AppData\Local\Temp\1\{424FEB85-17D9-4372-BB4F-52B8C004E70D}\Co mmonSetup.DLL]

      1: 19:51:05 ePO500CALog: Setting the current directory to [C:\Users\xxxxxx\AppData\Local\Temp\1\{424FEB85-17D9-4372-BB4F-52B8C004E70D}].

      1: 19:51:05 ePO500CALog: String converted successfully to Unicode Escaped format.

      1: 19:51:05 ePO500CALog: Unloading the following DLL: [C:\Users\xxxxxx\AppData\Local\Temp\1\{424FEB85-17D9-4372-BB4F-52B8C004E70D}\Co mmonSetup.DLL]

      1: 19:51:05 ePO500CALog: Setting the current directory to [C:\Users\xxxxxx\AppData\Local\Temp\1\{424FEB85-17D9-4372-BB4F-52B8C004E70D}].

      1: 19:51:05 ePO500CALog: End setExtendedEnvironmentString.

      1: 19:51:05 ePO500CALog: Setting szLogDirectory to [C:\Users\xxxxxx\AppData\Local\Temp\1\McAfeeLogs\EPO500-Troubleshoot\OutputFile s]

      1: 19:51:05 ePO500CALog: Setting working directory to [C:\Users\xxxxxx\AppData\Local\Temp\1\McAfeeLogs\EPO500-Troubleshoot\OutputFile s]

      1: 19:51:05 ePO500CALog: Setting szCommandFileName to [C:\Users\xxxxxx\AppData\Local\Temp\1\McAfeeLogs\EPO500-Troubleshoot\OutputFile s\epoST.cmd]

      1: 19:51:05 ePO500CALog: Setting szCommandLogFileName to [C:\Users\xxxxxx\AppData\Local\Temp\1\McAfeeLogs\EPO500-Troubleshoot\OutputFile s\epoST.log]

      1: 19:51:05 ePO500CALog: Setting szCommandErrorFileName to [C:\Users\xxxxxx\AppData\Local\Temp\1\McAfeeLogs\EPO500-Troubleshoot\OutputFile s\epoST.err]

      1: 19:51:05 ePO500CALog: Setup detected the following memory: Physical = [4193848] KB ([4095] MB)   Available = [1048576] KB ([1024] MB)

      1: 19:51:05 ePO500CALog: Setup detected more than 512 MB of physical memory so setting up the JAVA memory settings as follows: -Xms256M -Xmx512M

      1: 19:51:05 ePO500CALog: Loading the following DLL for Use: [C:\Users\xxxxxx\AppData\Local\Temp\1\{424FEB85-17D9-4372-BB4F-52B8C004E70D}\Co mmonSetup.DLL]

      1: 19:51:05 ePO500CALog: Setting the current directory to [C:\Users\xxxxxx\AppData\Local\Temp\1\{424FEB85-17D9-4372-BB4F-52B8C004E70D}].

      1: 19:51:05 ePO500CALog: String converted successfully to Unicode Escaped format.

      1: 19:51:05 ePO500CALog: Unloading the following DLL: [C:\Users\xxxxxx\AppData\Local\Temp\1\{424FEB85-17D9-4372-BB4F-52B8C004E70D}\Co mmonSetup.DLL]

      1: 19:51:05 ePO500CALog: Setting the current directory to [C:\Users\xxxxxx\AppData\Local\Temp\1\{424FEB85-17D9-4372-BB4F-52B8C004E70D}].

      1: 19:51:05 ePO500CALog: RemoteClient Command line set as follows: "C:\PROGRA~2\McAfee\EPOLIC~1\jre\bin\java.exe" -Xms256M -Xmx512M -Duser.language=en -Duser.country=US -classpath "C:\PROGRA~2\McAfee\EPOLIC~1\REMOTE~1\lib\ACTIVA~1.JAR;C:\PROGRA~2\McAfee\EPOLI C~1\REMOTE~1\lib\ANT-CO~1.JAR;C:\PROGRA~2\McAfee\EPOLIC~1\REMOTE~1\lib\ANT-LA~1. JAR;C:\PROGRA~2\McAfee\EPOLIC~1\REMOTE~1\lib\ant-trax.jar;C:\PROGRA~2\McAfee\EPO LIC~1\REMOTE~1\lib\ant.jar;C:\PROGRA~2\McAfee\EPOLIC~1\REMOTE~1\lib\ANTLR-~1.JAR ;C:\PROGRA~2\McAfee\EPOLIC~1\REMOTE~1\lib\axis.jar;C:\PROGRA~2\McAfee\EPOLIC~1\R EMOTE~1\lib\COMMON~1.JAR;C:\PROGRA~2\McAfee\EPOLIC~1\REMOTE~1\lib\COMMON~2.JAR;C :\PROGRA~2\McAfee\EPOLIC~1\REMOTE~1\lib\COMMON~3.JAR;C:\PROGRA~2\McAfee\EPOLIC~1 \REMOTE~1\lib\COMMON~4.JAR;C:\PROGRA~2\McAfee\EPOLIC~1\REMOTE~1\lib\jaxrpc.jar;C :\PROGRA~2\McAfee\EPOLIC~1\REMOTE~1\lib\ORION-~1.JAR;C:\PROGRA~2\McAfee\EPOLIC~1 \REMOTE~1\lib\ORION-~2.JAR;C:\PROGRA~2\McAfee\EPOLIC~1\REMOTE~1\lib\saaj.jar;C:\ PROGRA~2\McAfee\EPOLIC~1\REMOTE~1\lib\wsdl4j.jar" com.mcafee.orion.remote.client.CommandShellClient -f "C:/Users/xxxxxx/AppData/Local/Temp/1/MCAFEE~1/EPO500~1/OUTPUT~1/epoST.cmd" SERVER111:8443 "<username>" "<password>" https post

      1: 19:51:05 ePO500CALog: Loading the following DLL for Use: [C:\Users\xxxxxx\AppData\Local\Temp\1\{424FEB85-17D9-4372-BB4F-52B8C004E70D}\Co mmonSetup.DLL]

      1: 19:51:05 ePO500CALog: Setting the current directory to [C:\Users\xxxxxx\AppData\Local\Temp\1\{424FEB85-17D9-4372-BB4F-52B8C004E70D}].

      1: 19:51:05 ePO500CALog: String converted successfully to Unicode Escaped format.

      1: 19:51:05 ePO500CALog: Unloading the following DLL: [C:\Users\xxxxxx\AppData\Local\Temp\1\{424FEB85-17D9-4372-BB4F-52B8C004E70D}\Co mmonSetup.DLL]

      1: 19:51:05 ePO500CALog: Setting the current directory to [C:\Users\xxxxxx\AppData\Local\Temp\1\{424FEB85-17D9-4372-BB4F-52B8C004E70D}].

      1: 19:51:05 ePO500CALog: Creating file [epoST.cmd] in folder [C:\Users\xxxxxx\AppData\Local\Temp\1\McAfeeLogs\EPO500-Troubleshoot\OutputFile s].

      1: 19:51:05 ePO500CALog: Setting szCommandBatFileName to ["C:\Users\xxxxxx\AppData\Local\Temp\1\McAfeeLogs\EPO500-Troubleshoot\OutputFil es\epoST.bat"]

      1: 19:51:05 ePO500CALog: Start executeExternalCommand()

      1: 19:51:30 ePO500CALog: FAILURE: In LaunchApplication while trying to run the following program:

      "C:\Users\xxxxxx\AppData\Local\Temp\1\McAfeeLogs\EPO500-Troubleshoot\OutputFiles \epoST.bat"

       

       

      Return code: 1

      Error Message: Incorrect function.

       

      1: 19:51:30 ePO500CALog: Service MCAFEETOMCATSRV500 is running

      InstallShield 19:51:30: CallScriptFunctionFromMsiCA() ends

       

       

       

      1: 19:51:31 ePO500CALog (RB): Start executeExternalCommand()

      1: 19:51:33 ePO500CALog (RB): FAILURE: In LaunchApplication while trying to run the following program:

      "C:\PROGRA~2\McAfee\EPOLIC~1\jre\bin\java.exe"

       

       

      Return code: 1

      Error Message: Incorrect function.

       

      1: 19:51:33 ePO500CALog (RB): Service MCAFEETOMCATSRV500 is running

      1: 19:51:33 ePO500CALog (RB): Install is in rollback mode, so not aborting.

      1: 19:51:33 ePO500CALog (RB): End executeExternalCommand()

       

       

      Please help!