1 2 3 Previous Next 24 Replies Latest reply on Jul 25, 2017 4:00 PM by Peacekeeper

    Right Click Custom File Scan Failure

    theorem

      The right click custom file scan option is not scanning the selected file and issues an immediate response of 0 (zero) files checked and 0 (zero) issues found and worse produces an info tag on the notification area (windows 10) that persists indefinitely even after the info message has been read and dismissed... If there's a tech support out there please offer some feedback as to the resolution of the issue, which is of importance...

        • 1. Re: Right Click Custom File Scan Failure
          Peacekeeper

          What is the file extension?

           

          Can you take a pic of the notification box.

           

          I will flag this when you answer for the program manager.

           

          have you tried calling support and if initial support no assistance request an escalation call back.

           

          What version of the program have you so i can test this if it is 16.0.1

          • 2. Re: Right Click Custom File Scan Failure
            Peacekeeper

            Ok I tried a log file and it said what you posted scanned 0 found 0,., the popup closed when I clicked close

             

            Ok scanned dll file and said Total 1 Files 1 no issues so seems it is like the full scan and ignoring files that cannot carry payloads. Just my feeling at this stage

             

            I noticed still said 1 file when i scanned 7 dll files so asking the program Manager

            • 3. Re: Right Click Custom File Scan Failure
              theorem

              Your guess may well be right... I get this issue with zip files, some of which normally register more than 1 file for a scan. The Livesafe version is the latest, build: 16.1.160, Engine version: 3049.0.

               

              Last, yes the initial scan popup can be dismissed but as I said the McAfee icon in the (in my case) "drop-up"  system tray gets a persistent info tag which on a right click triggers a slide-out message  & a notification area message either of which when dismissed/cleared doesn't clear the tag, and hence neither the info message, which is most annoying but far worse is the fact that scan wasn't performed... In short this should be escalated... I assume you also observed this behavior. I can only hope these McAfee glitches do not create any worrisome system instabilities, the sooner it's fixed the better...

              • 4. Re: Right Click Custom File Scan Failure
                theorem

                I checked again just now and the McAfee icon issue seems to have vanished, but when I scanned a folder full of zip files it scanned 0 found 0, so something is definitely awry...

                • 5. Re: Right Click Custom File Scan Failure
                  catdaddy

                  Discussion successfully moved from LiveSafe to VirusScan

                  • 6. Re: Right Click Custom File Scan Failure
                    Peacekeeper

                    OH what I found right click a folder and scan it shows all files in total that can be carriers of malware as files scanned. Highlight a group of files and it will only show 1 file scanned. that is a bug that is being fixed in the next version.

                     

                    Re scanning zip files  asking but I assume my reason applies but here files are only scanned when zip extracted. the new engine is more an on access scanner that demand scanner. I have passed the question up the line.

                     

                    Re popup sorry cannot picture what you see after you close the scan popup. I

                    • 7. Re: Right Click Custom File Scan Failure
                      Peacekeeper

                      Ok re popup I gather you have not opened Mcafee and clicked Done? I kept getting the slide in popup when i click on the icon when It has the blue ! on it.

                      • 8. Re: Right Click Custom File Scan Failure
                        Peacekeeper

                        August 1st patch best wait and see what it does then so I have been told,

                        • 9. Re: Right Click Custom File Scan Failure
                          theorem

                          No no, clicked done... As mentioned the icon issue seemed to have vanished, but quite some time later after the 0, 0 scan it popped up... If it thinks it can scan something, e.g. tried it on a folder of pdfs, gave the right number scanned & 0 issues, then the icon tag disappears, but I don't believe it actually scanned anything, seemed way too fast... Only hope "on access" i.e. Real-Time isn't glitching too, how would you tell?

                          Guess we'll see in August.

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