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What does the log file created during the attempted install say?
Because it fails with the above, i assumed nothing was installed.
Where would the log file be saved?
windows temp folder for user you are logged in as
What is the file name I need to look out for in there
I am using Mcafee AV 8.5i. My XP got problem and I have problem starting up my AV at startup. I guess I execute a dangerous exe file. I then uninstall Mcafee aV without problem and managed to solve my xp problem by using the xp cd and do a upgrade.
Now I want to reinstall my AV and while installing halfway ... this "1920 blah blah blah error " problem came up and I can't continue and rollback.
Is there a way to reinstall my AV without reinstall my XP sp2 from scratch?
i don't know how to submit my log ... I have 3 logs found in
C:\Documents and Settings\Administrator\Local Settings\Temp\McAfeeLogs
rerun the install
post the full error message
post the contents of the vseinst.log after this which should have more info
The error message is :
Error 1920.Service McAfee McShield (McShield) failed to start.
Verify that you have sufficient privileges to start system services.
Vseinst.log too big.
I tried and paste it with the following error.
The text that you have entered is too long (870436 characters). Please shorten it to 10000 characters long.
How do i attach the log file.
does the log have info on more than one installation attempt? it sounds pretty large considering it failed at the service start function.
you can always search the log for the failure where it doesnt start the service and then paste in the bits before and after this event, or host it somewhere and provide a link, eg skydrive or some where like that.