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It should work fine using 8080. What agent version are you using? Does it only happen when they are updating? Or when they are trying to communicate with the EPO server?
See if you see any error in the agent log.
Check the registry HKLM\Software\McAfee\VSCore\PreferredLanguage
If there is a box character in the preferredlanguage key, delete the box and try connecting again.
I ended up blowing out the installation, which was an upgrade from 4.0. This time I specified port 80 and everything is working. My 4.0 was flakey so maybe that was the problem.