9 Replies Latest reply on Jun 29, 2017 9:17 AM by exbrit

    Frozen/taking a long time to delete viruses or trojans.

    viivi

      I have 2 viruses or trojans I'm trying to delete and having some difficulty. It has been stuck on this for hours (click on image to make bigger if necessary):

       

      AZjzIgj.jpg

      I selected "delete all" and it seems to get stuck. I've closed the screen and tried to do it again to no avail and I've also tried to delete them individually without success. Any help appreciated, thanks.