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13491 Views 22 Replies Latest reply: Oct 1, 2009 3:35 PM by Janthro RSS 1 2 3 Previous Next
Newcomer 12 posts since
Sep 16, 2009
Currently Being Moderated

Sep 16, 2009 12:24 PM

ePO 4.5 and agents not talking to server

Hello, we just implemented ePO 4.5 in a virtual environment. We are able to talk with our Active Directory and synch our computers up with no problems.

Sending out the agent to the machines doesn't show anything, as I can't see any way to visibly see the installation of the agent as in 3.6, which is what we had before.

Now, I know the agent is installed on the machine because the Common Framework folder is there and I can pull up the agent with the CMDAGENT /S command. However, none of the machines can talk to our ePO server, even with all firewalls completely turned off.

I found the McAfee Virtual Technician program which I ran on the server and it came up with processes that weren't running as well as a service not running. I will attach a screen shot showing these. The Virtual Technician can start the processes but can't fix the service. My question is, am I missing files in my installation folder for ePO or missing files that I need to check in? Any help would be appreciated.




Thanks
  • Newcomer 2 posts since
    Sep 17, 2009
    Currently Being Moderated
    1. Sep 17, 2009 12:51 AM (in response to Janthro)
    RE: ePO 4.5 and agents not talking to server
    I have the same problem...gg
  • tonyb99 Champion 3,844 posts since
    Apr 10, 2006
    Currently Being Moderated
    2. Sep 17, 2009 3:25 AM (in response to Janthro)
    RE: ePO 4.5 and agents not talking to server


    Were you prev using another version of epo to manage these machines?
    IF so did you back up and import the agent keys to 4.5?
    How did you install the agents?
    What version of agent?
    if you can bring up the agent gui what does the log say there when trying to talk back to the server?
    what does the agent log say here:
    C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Db

    thanks


    McAfee Maniac (Volunteer Moderator)
    x1 4.5.4 ePolicy Orchestrator Server (Build 1082)
    x1 5.0.1 ePolicy Orchestrator Server (Build 228)
    x1 4.6.3 ePolicy Orchestrator Server (Build 197)
    x1 4.6.6 ePolicy Orchestrator Server (Build 176)
    Mcafee Agent 4.6.0.2292/4.6.0.2935/4.8.0.887
    Groupshield 7.0
    VSE 8.8.0.975 & 8.7.0.570 x 20000
    DLP Endpoint 9.2.1
    EEPC 6.2.1.315/7.0.1.354
    HIPS 8
    EMM 10.2
    x70 Sophos 10.2 Endpoint Security & Control





  • Newcomer 5 posts since
    Sep 17, 2009
    Currently Being Moderated
    3. Sep 17, 2009 7:00 AM (in response to tonyb99)
    RE: ePO 4.5 and agents not talking to server
    I'm having the same issue, with a brand new 4.5 install, and 5 test machines on 8.7i, some with agent 4.0 and some with the beta agent 4.5. all machines and server have firewalls disabled.

    :confused:
  • tonyb99 Champion 3,844 posts since
    Apr 10, 2006
    Currently Being Moderated
    4. Sep 17, 2009 8:37 AM (in response to MUIT)
    RE: ePO 4.5 and agents not talking to server
    Please stop hijacking the oringinal poster, if you have an issue then start a new thread with full info on the OP

    epo and agent versions
    setup description
    log file extracts

    MOD


    McAfee Maniac (Volunteer Moderator)
    x1 4.5.4 ePolicy Orchestrator Server (Build 1082)
    x1 5.0.1 ePolicy Orchestrator Server (Build 228)
    x1 4.6.3 ePolicy Orchestrator Server (Build 197)
    x1 4.6.6 ePolicy Orchestrator Server (Build 176)
    Mcafee Agent 4.6.0.2292/4.6.0.2935/4.8.0.887
    Groupshield 7.0
    VSE 8.8.0.975 & 8.7.0.570 x 20000
    DLP Endpoint 9.2.1
    EEPC 6.2.1.315/7.0.1.354
    HIPS 8
    EMM 10.2
    x70 Sophos 10.2 Endpoint Security & Control





  • Newcomer 2 posts since
    Sep 17, 2009
    Currently Being Moderated
    5. Sep 17, 2009 8:59 AM (in response to tonyb99)
    RE: ePO 4.5 and agents not talking to server
    EPo 4.5, agent 4.0


    2009-09-17 09:21:49 I #4060 Logging Create XML
    2009-09-17 09:21:49 E #4060 Logging addAgentInfoToLog GUID query error 2
    2009-09-17 09:21:49 I #4060 FrmSvc START cmdline="C:\Program Files\McAfee\Common Framework\FrameworkService.exe" /Service
    2009-09-17 09:21:49 I #4060 FrmSvc register service
    2009-09-17 09:21:49 I #4060 FrmSvc Set COM launch permissions and service settings
    2009-09-17 09:21:51 I #4060 FrmSvc result = 0
    2009-09-17 09:21:51 I #4060 FrmSvc END
    2009-09-17 09:21:54 E #3528 Logging addAgentInfoToLog GUID query error 2
    2009-09-17 09:21:54 I #3528 FrmSvc START cmdline="C:\Program Files\McAfee\Common Framework\FrameworkService.exe" /ServiceStart
    2009-09-17 09:21:54 I #3528 FrmSvc ServiceStart
  • Newcomer 5 posts since
    Sep 17, 2009
    Currently Being Moderated
    6. Sep 17, 2009 9:05 AM (in response to tonyb99)
    RE: ePO 4.5 and agents not talking to server


    Sorry. I'd assumed you'd want the exact same issues in the same thread, from my previous experiences in user forums the world over.

    I'll start a new one.
  • tonyb99 Champion 3,844 posts since
    Apr 10, 2006
    Currently Being Moderated
    9. Sep 23, 2009 3:11 AM (in response to Janthro)
    RE: ePO 4.5 and agents not talking to server


    2009-09-14 09:01:18 I #2400 Agent Bad IP address data in the registry
    https://kc.mcafee.com/corporate/index?page=content&id=KB61103&actp=search&search id=1253692990239
    which is wierd... do they have multiple IPs on the workstations? vpn? wireless?

    can you ping and resolve the epo to pc and the pc to epo comms?

    can you run an agent uninstall with the /forceuninstall switches and make sure the agent reg keys are clear
    HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\ePolicy Orchestrator\Agent
    HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\TVD\Shared Components\Framework
    then reinstall the agent manually from a copy of the the framepkg.exe taken from within the software respository of the epo server
    eg:
    D:\Program Files\Network Associates\ePO\DB\Software\Current\EPOAGENT3000\Install\0409


    McAfee Maniac (Volunteer Moderator)
    x1 4.5.4 ePolicy Orchestrator Server (Build 1082)
    x1 5.0.1 ePolicy Orchestrator Server (Build 228)
    x1 4.6.3 ePolicy Orchestrator Server (Build 197)
    x1 4.6.6 ePolicy Orchestrator Server (Build 176)
    Mcafee Agent 4.6.0.2292/4.6.0.2935/4.8.0.887
    Groupshield 7.0
    VSE 8.8.0.975 & 8.7.0.570 x 20000
    DLP Endpoint 9.2.1
    EEPC 6.2.1.315/7.0.1.354
    HIPS 8
    EMM 10.2
    x70 Sophos 10.2 Endpoint Security & Control





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