1 2 3 Previous Next 22 Replies Latest reply: Oct 1, 2009 3:35 PM by Janthro RSS

    ePO 4.5 and agents not talking to server

      Hello, we just implemented ePO 4.5 in a virtual environment. We are able to talk with our Active Directory and synch our computers up with no problems.

      Sending out the agent to the machines doesn't show anything, as I can't see any way to visibly see the installation of the agent as in 3.6, which is what we had before.

      Now, I know the agent is installed on the machine because the Common Framework folder is there and I can pull up the agent with the CMDAGENT /S command. However, none of the machines can talk to our ePO server, even with all firewalls completely turned off.

      I found the McAfee Virtual Technician program which I ran on the server and it came up with processes that weren't running as well as a service not running. I will attach a screen shot showing these. The Virtual Technician can start the processes but can't fix the service. My question is, am I missing files in my installation folder for ePO or missing files that I need to check in? Any help would be appreciated.




      Thanks
        • 1. RE: ePO 4.5 and agents not talking to server
          I have the same problem...gg
          • 2. RE: ePO 4.5 and agents not talking to server
            tonyb99


            Were you prev using another version of epo to manage these machines?
            IF so did you back up and import the agent keys to 4.5?
            How did you install the agents?
            What version of agent?
            if you can bring up the agent gui what does the log say there when trying to talk back to the server?
            what does the agent log say here:
            C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Db

            thanks
            • 3. RE: ePO 4.5 and agents not talking to server
              I'm having the same issue, with a brand new 4.5 install, and 5 test machines on 8.7i, some with agent 4.0 and some with the beta agent 4.5. all machines and server have firewalls disabled.

              :confused:
              • 4. RE: ePO 4.5 and agents not talking to server
                tonyb99
                Please stop hijacking the oringinal poster, if you have an issue then start a new thread with full info on the OP

                epo and agent versions
                setup description
                log file extracts

                MOD
                • 5. RE: ePO 4.5 and agents not talking to server
                  EPo 4.5, agent 4.0


                  2009-09-17 09:21:49 I #4060 Logging Create XML
                  2009-09-17 09:21:49 E #4060 Logging addAgentInfoToLog GUID query error 2
                  2009-09-17 09:21:49 I #4060 FrmSvc START cmdline="C:\Program Files\McAfee\Common Framework\FrameworkService.exe" /Service
                  2009-09-17 09:21:49 I #4060 FrmSvc register service
                  2009-09-17 09:21:49 I #4060 FrmSvc Set COM launch permissions and service settings
                  2009-09-17 09:21:51 I #4060 FrmSvc result = 0
                  2009-09-17 09:21:51 I #4060 FrmSvc END
                  2009-09-17 09:21:54 E #3528 Logging addAgentInfoToLog GUID query error 2
                  2009-09-17 09:21:54 I #3528 FrmSvc START cmdline="C:\Program Files\McAfee\Common Framework\FrameworkService.exe" /ServiceStart
                  2009-09-17 09:21:54 I #3528 FrmSvc ServiceStart
                  • 6. RE: ePO 4.5 and agents not talking to server


                    Sorry. I'd assumed you'd want the exact same issues in the same thread, from my previous experiences in user forums the world over.

                    I'll start a new one.
                    • 7. RE: ePO 4.5 and agents not talking to server


                      Ok, we were using a different machine with ePO 3.6, however the same problem exists on machines that were brand new, as well as machines that had the agent removed.
                      Agent is 4.0 sent from our virtual server.
                      None of the gui's will pull up in a web browser
                      The log says:

                      2009-09-14 09:00:51 I #2404 imsite Connecting to server: ADVMEPO on port: 80
                      2009-09-14 09:01:12 I #2404 imsite Did not connect to Real Server: ADVMEPO on port: 80
                      2009-09-14 09:01:12 I #2404 naInet HTTP Session closed
                      2009-09-14 09:01:12 I #2404 Manage Collecting Properties
                      2009-09-14 09:01:12 i #2404 Manage Collecting Properties
                      2009-09-14 09:01:18 I #2404 Agent Agent is sending properties version to the ePO Server
                      2009-09-14 09:01:18 I #2404 Agent Forwarding all events
                      2009-09-14 09:01:18 I #2400 Agent Started processing a package..
                      2009-09-14 09:01:18 I #2404 Agent ASCI is not done yet ...Please wait for ASCI!
                      2009-09-14 09:01:18 I #2400 Agent Preparing Props Version Package
                      2009-09-14 09:01:18 I #2400 Agent Bad IP address data in the registry
                      2009-09-14 09:01:18 I #2400 Agent Agent communication failed, result=-2147467259
                      2009-09-14 09:01:36 i #2428 Agent Agent Started Enforcing policies
                      2009-09-14 09:01:36 I #2428 Agent Thread time-out occurred



                      That is the portion I thought was relevant to this, if there was somewhere else, let me know.
                      • 8. RE: ePO 4.5 and agents not talking to server
                        Anybody have any answers?
                        • 9. RE: ePO 4.5 and agents not talking to server
                          tonyb99


                          2009-09-14 09:01:18 I #2400 Agent Bad IP address data in the registry
                          https://kc.mcafee.com/corporate/index?page=content&id=KB61103&actp=search&search id=1253692990239
                          which is wierd... do they have multiple IPs on the workstations? vpn? wireless?

                          can you ping and resolve the epo to pc and the pc to epo comms?

                          can you run an agent uninstall with the /forceuninstall switches and make sure the agent reg keys are clear
                          HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\ePolicy Orchestrator\Agent
                          HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\TVD\Shared Components\Framework
                          then reinstall the agent manually from a copy of the the framepkg.exe taken from within the software respository of the epo server
                          eg:
                          D:\Program Files\Network Associates\ePO\DB\Software\Current\EPOAGENT3000\Install\0409
                          1 2 3 Previous Next