Moved to Business --> Network Security --> Advanced Threat Defense (ATD) for attention
And I would change your username if I were you, email addresses get harvested quickly by spammers.
When setting up RMM did you follow the Product Guide? (https://kc.mcafee.com/resources/sites/MCAFEE/content/live/PRODUCT_DOCUMENTATION/ 26000/PD26831/en_US/atd_380_pg_0a00_en-u… ) - Page 46
What ATD Version?:
What ATD Model?:
Are you receiving any errors when you attempt to connect via RMM?
Former Platinum ATD Support