3 Replies Latest reply on Sep 11, 2009 4:00 AM by tonyb99

    dat update fail

      Using epo 4 to managage a mixed OS environment: mainly XP and 2003 Server.

      One server is failing to update the Dat file:
      Server: Win 2003 R2 SP2 (generally patched), Function: exchange server.
      Installed: McAfee Agent 4.0.0.1345, Product Coverage Reports 4.0.0.1345, VirusScan Enterprise 8.5.0.781.Srv

      The server has not succesfully updated a dat file since June :eek:
      When I went to run a client side update today this is the log entry:

      9/9/2009 2:33:07 PM Dom\User Starting task: AutoUpdate
      9/9/2009 2:33:08 PM Dom\User Checking update packages from repository ePO_AWE-DUB-AV.
      9/9/2009 2:33:08 PM Dom\User Initializing update...
      9/9/2009 2:33:08 PM Dom\User Verifying catalog.z.
      9/9/2009 2:33:08 PM Dom\User Extracting catalog.z.
      9/9/2009 2:33:08 PM Dom\User Loading update configuration from: catalog.xml
      9/9/2009 2:33:09 PM Dom\User These updates will be applied if they are in the repository: Engine, DAT, EPOAGENT3000META, VIRUSCAN8600, AUENGINEMETA, LV2SNENG1000, MSCANENG1000, MASECORE2000, PATCHTMP1000, PATCHTMP2000, SPAMSAFE1000.
      9/9/2009 2:33:09 PM Dom\User Downloading PkgCatalog.z.
      9/9/2009 2:33:09 PM Dom\User Verifying PkgCatalog.z.
      9/9/2009 2:33:09 PM Dom\User Extracting PkgCatalog.z.
      9/9/2009 2:33:09 PM Dom\User Loading update configuration from: PkgCatalog.xml
      9/9/2009 2:33:10 PM Dom\User Verifying V2engdet.mcs.
      9/9/2009 2:33:10 PM Dom\User Downloading PkgCatalog.z.
      9/9/2009 2:33:10 PM Dom\User Verifying PkgCatalog.z.
      9/9/2009 2:33:10 PM Dom\User Extracting PkgCatalog.z.
      9/9/2009 2:33:10 PM Dom\User Loading update configuration from: PkgCatalog.xml
      9/9/2009 2:33:11 PM Dom\User Starting Engine update.
      9/9/2009 2:33:12 PM Dom\User Downloading PkgCatalog.z.
      9/9/2009 2:33:12 PM Dom\User Verifying PkgCatalog.z.
      9/9/2009 2:33:12 PM Dom\User Extracting PkgCatalog.z.
      9/9/2009 2:33:12 PM Dom\User Loading update configuration from: PkgCatalog.xml
      9/9/2009 2:33:13 PM Dom\User Verifying V2datdet.mcs.
      9/9/2009 2:33:13 PM Dom\User Downloading PkgCatalog.z.
      9/9/2009 2:33:13 PM Dom\User Verifying PkgCatalog.z.
      9/9/2009 2:33:13 PM Dom\User Extracting PkgCatalog.z.
      9/9/2009 2:33:13 PM Dom\User Loading update configuration from: PkgCatalog.xml
      9/9/2009 2:33:14 PM Dom\User Starting DAT update.
      9/9/2009 2:33:14 PM Dom\User Downloading DAT.
      9/9/2009 2:33:24 PM Dom\User Pre-notifying for EngineDAT update.
      9/9/2009 2:33:24 PM Dom\User Copying Engine.
      9/9/2009 2:33:24 PM Dom\User Copying DAT.

      That is the log in full for that action. There were no further entries.

      I then decided to delete some dat files (they are still in the recycle bin if needed) and try a second update. I did NOT delete the oldest dat folder in the DATS directory on the basis that it had been there since March and had not caused any issues between March & June.

      So with the DATS folder containing just two folders: 5164.0000 & Default I manually ran a second update. this is the full & complete log entry:

      9/9/2009 3:14:21 PM Dom\User Starting task: AutoUpdate
      9/9/2009 3:14:21 PM Dom\User Checking update packages from repository ePO_AWE-DUB-AV.
      9/9/2009 3:14:21 PM Dom\User Initializing update...
      9/9/2009 3:14:21 PM Dom\User Verifying catalog.z.
      9/9/2009 3:14:21 PM Dom\User Extracting catalog.z.
      9/9/2009 3:14:21 PM Dom\User Loading update configuration from: catalog.xml
      9/9/2009 3:14:22 PM Dom\User These updates will be applied if they are in the repository: Engine, DAT, EPOAGENT3000META, VIRUSCAN8600, AUENGINEMETA, LV2SNENG1000, MSCANENG1000, MASECORE2000, PATCHTMP1000, PATCHTMP2000, SPAMSAFE1000.
      9/9/2009 3:14:22 PM Dom\User Downloading PkgCatalog.z.
      9/9/2009 3:14:22 PM Dom\User Verifying PkgCatalog.z.
      9/9/2009 3:14:22 PM Dom\User Extracting PkgCatalog.z.
      9/9/2009 3:14:22 PM Dom\User Loading update configuration from: PkgCatalog.xml
      9/9/2009 3:14:23 PM Dom\User Verifying V2engdet.mcs.
      9/9/2009 3:14:23 PM Dom\User Downloading PkgCatalog.z.
      9/9/2009 3:14:23 PM Dom\User Verifying PkgCatalog.z.
      9/9/2009 3:14:23 PM Dom\User Extracting PkgCatalog.z.
      9/9/2009 3:14:23 PM Dom\User Loading update configuration from: PkgCatalog.xml
      9/9/2009 3:14:24 PM Dom\User Starting Engine update.
      9/9/2009 3:14:25 PM Dom\User Downloading PkgCatalog.z.
      9/9/2009 3:14:25 PM Dom\User Verifying PkgCatalog.z.
      9/9/2009 3:14:25 PM Dom\User Extracting PkgCatalog.z.
      9/9/2009 3:14:25 PM Dom\User Loading update configuration from: PkgCatalog.xml
      9/9/2009 3:14:26 PM Dom\User Verifying V2datdet.mcs.
      9/9/2009 3:14:26 PM Dom\User Downloading PkgCatalog.z.
      9/9/2009 3:14:26 PM Dom\User Verifying PkgCatalog.z.
      9/9/2009 3:14:26 PM Dom\User Extracting PkgCatalog.z.
      9/9/2009 3:14:26 PM Dom\User Loading update configuration from: PkgCatalog.xml
      9/9/2009 3:14:27 PM Dom\User Starting DAT update.
      9/9/2009 3:14:27 PM Dom\User Downloading DAT.
      9/9/2009 3:14:28 PM Dom\User Generic script error.
      9/9/2009 3:14:28 PM Dom\User Verifying AgtMetaDet.McS.
      9/9/2009 3:14:28 PM Dom\User Searching available updates for McAfee Agent Plugin.
      9/9/2009 3:14:28 PM Dom\User Product(s) running the latest Plugin.
      9/9/2009 3:14:28 PM Dom\User Verifying VSE850Det.McS.
      9/9/2009 3:14:28 PM Dom\User Searching available updates for McAfee VirusScan Enterprise 8.5.0.
      9/9/2009 3:14:28 PM Dom\User Verifying AUEngineContentDetection.McS.
      9/9/2009 3:14:28 PM Dom\User Verifying Mase_Det.mcs.
      9/9/2009 3:14:29 PM Dom\User Downloading Mase_Det.mcs.
      9/9/2009 3:14:29 PM Dom\User Verifying PatchTmpDet.McS.
      9/9/2009 3:14:29 PM Dom\User Verifying PatchTmpDet.McS.
      9/9/2009 3:14:29 PM Dom\User Verifying SK_det.mcs.
      9/9/2009 3:14:29 PM Dom\User Downloading SK_det.mcs.
      9/9/2009 3:14:30 PM Dom\User File SK_det.mcs is corrupt. Downloading complete file again.
      9/9/2009 3:14:30 PM Dom\User Error occurred while verifying SK_det.mcs.
      9/9/2009 3:14:30 PM Dom\User Updates were not applied because the update process encountered an unknown error: SPAMSAFE1000.
      9/9/2009 3:14:32 PM Dom\User Update Finished
      9/9/2009 3:14:32 PM Dom\User Checking update packages from repository McAfeeHttp.
      9/9/2009 3:14:33 PM Dom\User Initializing update...
      9/9/2009 3:14:33 PM Dom\User Downloading catalog.z.
      9/9/2009 3:14:33 PM Dom\User Verifying catalog.z.
      9/9/2009 3:14:33 PM Dom\User Extracting catalog.z.
      9/9/2009 3:14:33 PM Dom\User Loading update configuration from: catalog.xml
      9/9/2009 3:14:34 PM Dom\User These updates will be applied if they are in the repository: Engine, DAT, VIRUSCAN8600, LSCANENG1000, VIRUSCAN8700, LV2SNENG1000, MSCANENG1000, LMASECORE2000, MASECORE2000, PUPDAT__1000, AUENGINEMETA, MPEMSBCK1000, MPEPRDCK1000, MPESVRUP1000, MPEVIRCK1000, PATCHTMP1000, PATCHTMP2000, LSCANDAT1000, LSPAMENG1000, SPAMSAFE1000, ENCPTCNT6000.
      9/9/2009 3:14:34 PM Dom\User Downloading PkgCatalog.z.
      9/9/2009 3:14:34 PM Dom\User Verifying PkgCatalog.z.
      9/9/2009 3:14:34 PM Dom\User Extracting PkgCatalog.z.
      9/9/2009 3:14:34 PM Dom\User Loading update configuration from: PkgCatalog.xml
      9/9/2009 3:14:35 PM Dom\User Verifying V2engdet.mcs.
      9/9/2009 3:14:35 PM Dom\User Downloading PkgCatalog.z.
      9/9/2009 3:14:35 PM Dom\User Verifying PkgCatalog.z.
      9/9/2009 3:14:35 PM Dom\User Extracting PkgCatalog.z.
      9/9/2009 3:14:35 PM Dom\User Loading update configuration from: PkgCatalog.xml
      9/9/2009 3:14:36 PM Dom\User Starting Engine update.
      9/9/2009 3:14:36 PM Dom\User Downloading PkgCatalog.z.
      9/9/2009 3:14:36 PM Dom\User Verifying PkgCatalog.z.
      9/9/2009 3:14:36 PM Dom\User Extracting PkgCatalog.z.
      9/9/2009 3:14:36 PM Dom\User Loading update configuration from: PkgCatalog.xml
      9/9/2009 3:14:37 PM Dom\User Verifying V2datdet.mcs.
      9/9/2009 3:14:38 PM Dom\User Downloading PkgCatalog.z.
      9/9/2009 3:14:38 PM Dom\User Verifying PkgCatalog.z.
      9/9/2009 3:14:38 PM Dom\User Extracting PkgCatalog.z.
      9/9/2009 3:14:38 PM Dom\User Loading update configuration from: PkgCatalog.xml
      9/9/2009 3:14:39 PM Dom\User Starting DAT update.
      9/9/2009 3:14:39 PM Dom\User Downloading DAT.
      9/9/2009 3:14:40 PM Dom\User Generic script error.
      9/9/2009 3:14:40 PM Dom\User Verifying VSE850Det.McS.
      9/9/2009 3:14:40 PM Dom\User Downloading VSE850Det.McS.
      9/9/2009 3:14:41 PM Dom\User Searching available updates for McAfee VirusScan Enterprise 8.5.0.
      9/9/2009 3:14:41 PM Dom\User Verifying VSE870Det.McS.
      9/9/2009 3:14:41 PM Dom\User Downloading VSE870Det.McS.
      9/9/2009 3:14:41 PM Dom\User Verifying Mase_Det.mcs.
      9/9/2009 3:14:41 PM Dom\User Verifying PUPDet.mcs.
      9/9/2009 3:14:42 PM Dom\User Verifying AUEngineContentDetection.McS.
      9/9/2009 3:14:42 PM Dom\User Downloading AUEngineContentDetection.McS.
      9/9/2009 3:14:42 PM Dom\User Verifying MPEMSBCKDet.McS.
      9/9/2009 3:14:42 PM Dom\User Verifying MPEPRDCKDet.McS.
      9/9/2009 3:14:42 PM Dom\User Verifying MPESVRUPDet.McS.
      9/9/2009 3:14:42 PM Dom\User Verifying MPEVIRCKDet.McS.
      9/9/2009 3:14:42 PM Dom\User Verifying PatchTmpDet.McS.
      9/9/2009 3:14:42 PM Dom\User Verifying PatchTmpDet.McS.
      9/9/2009 3:14:42 PM Dom\User Verifying SK_det.mcs.
      9/9/2009 3:14:43 PM Dom\User Verifying EceptCntDet.mcs.
      9/9/2009 3:14:43 PM Dom\User Downloading EceptCntDet.mcs.
      9/9/2009 3:14:46 PM Dom\User Update Finished


      Please note that Domain & username have been altered in all entries in the above logs.

      Despite the second log seeming to show success or at least progress my agent is still showing as DAT version 22 June & in the console the last run of the Autoupdate showed as failed.

      So I deleted the last remaining dat folder (so the DATS folder contains only the default folder) and ran the Autoupdate. This is the full log entry:

      THE LOG ENTRY IS IN THE FIRST REPLY

      After these steps the server is still running on DATS downloaded on June 22.

      Any ideas please & thanks?
        • 1. third log file entry
          9/9/2009 3:38:07 PM dom\user Starting task: AutoUpdate
          9/9/2009 3:38:08 PM dom\user Checking update packages from repository ePO_AWE-DUB-AV.
          9/9/2009 3:38:08 PM dom\user Initializing update...
          9/9/2009 3:38:08 PM dom\user Verifying catalog.z.
          9/9/2009 3:38:08 PM dom\user Extracting catalog.z.
          9/9/2009 3:38:08 PM dom\user Loading update configuration from: catalog.xml
          9/9/2009 3:38:09 PM dom\user These updates will be applied if they are in the repository: Engine, DAT, EPOAGENT3000META, VIRUSCAN8600, AUENGINEMETA, LV2SNENG1000, MSCANENG1000, MASECORE2000, PATCHTMP1000, PATCHTMP2000, SPAMSAFE1000.
          9/9/2009 3:38:09 PM dom\user Downloading PkgCatalog.z.
          9/9/2009 3:38:09 PM dom\user Verifying PkgCatalog.z.
          9/9/2009 3:38:09 PM dom\user Extracting PkgCatalog.z.
          9/9/2009 3:38:09 PM dom\user Loading update configuration from: PkgCatalog.xml
          9/9/2009 3:38:10 PM dom\user Verifying V2engdet.mcs.
          9/9/2009 3:38:10 PM dom\user Downloading PkgCatalog.z.
          9/9/2009 3:38:10 PM dom\user Verifying PkgCatalog.z.
          9/9/2009 3:38:10 PM dom\user Extracting PkgCatalog.z.
          9/9/2009 3:38:10 PM dom\user Loading update configuration from: PkgCatalog.xml
          9/9/2009 3:38:11 PM dom\user Starting Engine update.
          9/9/2009 3:38:11 PM dom\user Downloading PkgCatalog.z.
          9/9/2009 3:38:11 PM dom\user Verifying PkgCatalog.z.
          9/9/2009 3:38:11 PM dom\user Extracting PkgCatalog.z.
          9/9/2009 3:38:11 PM dom\user Loading update configuration from: PkgCatalog.xml
          9/9/2009 3:38:12 PM dom\user Verifying V2datdet.mcs.
          9/9/2009 3:38:13 PM dom\user Downloading PkgCatalog.z.
          9/9/2009 3:38:13 PM dom\user Verifying PkgCatalog.z.
          9/9/2009 3:38:13 PM dom\user Extracting PkgCatalog.z.
          9/9/2009 3:38:13 PM dom\user Loading update configuration from: PkgCatalog.xml
          9/9/2009 3:38:14 PM dom\user Starting DAT update.
          9/9/2009 3:38:14 PM dom\user Downloading DAT.
          9/9/2009 3:38:15 PM dom\user Generic script error.
          9/9/2009 3:38:15 PM dom\user Verifying AgtMetaDet.McS.
          9/9/2009 3:38:15 PM dom\user Searching available updates for McAfee Agent Plugin.
          9/9/2009 3:38:15 PM dom\user Product(s) running the latest Plugin.
          9/9/2009 3:38:15 PM dom\user Verifying VSE850Det.McS.
          9/9/2009 3:38:15 PM dom\user Searching available updates for McAfee VirusScan Enterprise 8.5.0.
          9/9/2009 3:38:15 PM dom\user Verifying AUEngineContentDetection.McS.
          9/9/2009 3:38:15 PM dom\user Verifying Mase_Det.mcs.
          9/9/2009 3:38:15 PM dom\user Verifying PatchTmpDet.McS.
          9/9/2009 3:38:15 PM dom\user Verifying PatchTmpDet.McS.
          9/9/2009 3:38:15 PM dom\user Verifying SK_det.mcs.
          9/9/2009 3:38:17 PM dom\user Update Finished
          • 2. RE: third log file entry
            So I uninstalled the client and reinstalled it sucessfully.
            I then ran the update which recorded a sucessful run
            But the DAT did not update.
            I am now running 5215 (Jan 2008)


            anyone?
            • 3. RE: third log file entry
              tonyb99
              why not superdat the server and then see if this clears it for the next update