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check oas logs on machine you will probably find a time out on scanning java files, up the timeout time or exclude them by pattern and location, or exclude timeouts from your events to be reported to epo
When I view the remote log file from ePo it shows nothing, where is te local log file kept on the users PC? In ePo it says "timed out" like you said.
You mention "exclude them by pattern and location" within ePo 4.5 where do I do this?
THanks in advance
the onaccessscanlog.txt here:
C:\Documents and Settings\All Users\Application Data\Mcafee\VirusScan
not the agent log
to put exclusions in place you alter the polices for VSE
policy catalogue, vse enterprise xxx, etc etc etc
Thanks for finding the time to answer my question:
I've gone to:
Menu > Policy catalog >
Product = Virus Scan Enterprise 8.0
Category = ?
I have these to choose from but can see where to go with these to exclude the file in question:
On-Access General Policies
On-Access Default Processes Policies
On-Access Low-Risk Processes Policies
On-Access High-Risk Processes Policies
On Delivery Email Scan Policies
User Interface Policies
Access Protection Policies
Buffer Overflow Protection
Unwanted Programs Policies
Quarantine Manager Policies
On-Access Default Processes Policies exclusions section
Not sure I have done this right, I added the file into the exclusions and will still get the timeout alerts.
In the "What not to scan" I put "jt.jar" exclude subfolders "no" read/write "read/right"
How to handle exclusions is ticked "Overwrite client exclusions. Only exclude items specified in this policy. "