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which version of ePO are u running
If it is 4.0
Login to https://localhost:8443/core/configure (please check the port 8443 against your configuration)
and check your databse and admin user settings and test the database connection
It is possibly a database problem
If you have selected windows authentication when u installed ePO, you are not supposed to change the password of the user with which you have installed it. if yo u have done that try resetting to the old password
This applies to SQL Passwords too
If you are running ePO 3.6.x
run the program CfgNaiMS.exe (programfiles/Network Assocoates(or MCAfee)/ePO/ )
to check the database and user settings
restart you machine after you have done your steps
Hope this fixes your issue
if everything is working and you have actually lost the admin password then mcafee can help you recover it if you log a support call with them.
but this is probably just SQL issues or some such, check SQL connection as prev poster said and also what patch level are you on?
Thanks for the quick support.
Unfortunately, the above points does not work.
I currently have the 3.6.0 version in use.
can I use the version without the admin password on 3.6.1 update?
this was common with 3.6.0 can you upgrade to 3.6.1?
have you just installed sp2 for win2003 by any chance?
this is the master list of fixes but basically just upgrade to 3.6.1