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this refers to VSE not agent but sounds like the same thing:
If an IP address is reported as 0.0.0.0, the VirusScan client timed out while trying to resolve the IP address. Check that an entry for the computer name exists at the DNS server that VirusScan is using to resolve the address. Check to see if there are networking issue between the VirusScan client and the DNS server. The timeout value used by VirusScan is not the default timeout time used by the OS.