0 Replies Latest reply on Jul 9, 2009 11:13 AM by vdavidescu

    Getting error from user. Should I install Patch from EPO 4?

      Hello,
      i work for a small company 50 users. we are using EPO 4 and users have VirusScan Enterprise 8.5.0i. all users are updated correctly with latest DAT and Scan Engines.
      1 user when she closes her session at night the next day she gets errors when she logs,
      this is copy/pasted from her event viewer:
      (my rough translation from french)

      first:
      Application error Mcshield.exe, version 13.3.1.100, module fialed Mcshield.exe, version 13.3.1.100, adresse de défaillance 0x00002bba.
      then:
      The McShield service terminated in unknown way.
      For more information, look for event 5019 or 5051. The service McShield will restart in 10 secondes;

      On the client in About: it says Installed Patches: None. on all my clients.

      do I have to install a patch, and if so how do I go about doing it form EPO?
      thanks so much.