Hello, i work for a small company 50 users. we are using EPO 4 and users have VirusScan Enterprise 8.5.0i. all users are updated correctly with latest DAT and Scan Engines. 1 user when she closes her session at night the next day she gets errors when she logs, this is copy/pasted from her event viewer: (my rough translation from french)
first: Application error Mcshield.exe, version 220.127.116.11, module fialed Mcshield.exe, version 18.104.22.168, adresse de défaillance 0x00002bba. then: The McShield service terminated in unknown way. For more information, look for event 5019 or 5051. The service McShield will restart in 10 secondes;
On the client in About: it says Installed Patches: None. on all my clients.
do I have to install a patch, and if so how do I go about doing it form EPO? thanks so much.