0 Replies Latest reply on Jun 30, 2009 8:03 AM by ben.patterson

    Agent Communication Summary Report

      Hi all,

      Does anyone know of, or have a custom task to report on Agent Communication over previous months, rather than just 24 hours (The Agent Communication Summary Report)

      We are trying to get an idea of our communication summary for individual months.

      Would be very grateful if someone can help.

      Many thanks.