2 Replies Latest reply on Mar 31, 2009 5:24 AM by tegsan

    SafeBoot/McAfee Device Encryption Error

      Hi,

      Have been using SafeBoot 5/McAfee device encryption since January, have so far installed on 16 laptops, without any issues. Today, tried to install it on a Dell Latitude D830, and got the following error when trying to sync/start encryption "Unable to locate boot code image host file sectors". The install works, the laptop reboots, when when it comes backup, it tries to sync and create the machine in the database, and start the device encryption, which is when this error pops up. I have attached a screen shot below, and also a list of the modules/files installed. I don't believe this to be an issue with the Dell Latitude D830, as I installed this on another D830 just yesterday, and it worked perfectly. All of the other laptops are also Dell Latitudes, a mix of D430s, D530s and D630s.

      Anyone come across this error before or know how to solve it?

      Many thanks

      Ben



      C:\Program Files\SafeBoot Tray Manager\SbTrayManager.exe, , June 12, 2007 10:46:30, 69632
      C:\Program Files\SafeBoot\BootCode.bin, , October 03, 2007 15:11:22, 513820
      C:\Program Files\SafeBoot\Graphics\1024x768\Bar.bmp, , December 04, 2006 12:11:56, 267318
      C:\Program Files\SafeBoot\Graphics\1024x768\Middle.bmp, , December 04, 2006 10:08:18, 1846326
      C:\Program Files\SafeBoot\Graphics\1024x768\Options.bmp, , December 04, 2006 10:09:20, 10834
      C:\Program Files\SafeBoot\Graphics\1024x768\Stripe.bmp, , December 04, 2006 10:07:56, 245814
      C:\Program Files\SafeBoot\Graphics\640x480\Bar.bmp, , December 04, 2006 14:46:18, 105654
      C:\Program Files\SafeBoot\Graphics\640x480\Middle.bmp, , December 04, 2006 13:45:12, 662454
      C:\Program Files\SafeBoot\Graphics\640x480\Options.bmp, , December 04, 2006 12:12:58, 4938
      C:\Program Files\SafeBoot\Graphics\640x480\Stripe.bmp, , December 04, 2006 10:37:00, 153654
      C:\Program Files\SafeBoot\Graphics\800x600\Bar.bmp, , December 04, 2006 12:12:18, 206454
      C:\Program Files\SafeBoot\Graphics\800x600\Middle.bmp, , December 04, 2006 10:33:06, 1039254
      C:\Program Files\SafeBoot\Graphics\800x600\Options.bmp, , December 04, 2006 12:13:12, 7254
      C:\Program Files\SafeBoot\Graphics\800x600\Stripe.bmp, , December 04, 2006 10:33:16, 192054
      C:\Program Files\SafeBoot\Graphics\Graphics.ini, , June 21, 2007 10:04:46, 29921
      C:\Program Files\SafeBoot\Graphics\LatinASCII\Tahoma12B.pbf, , June 21, 2007 09:16:50, 57272
      C:\Program Files\SafeBoot\Graphics\LatinASCII\Tahoma18B.pbf, , June 21, 2007 09:17:28, 124405
      C:\Program Files\SafeBoot\Graphics\LatinASCII\Tahoma8.pbf, , June 21, 2007 09:12:14, 27630
      C:\Program Files\SafeBoot\Graphics\LatinASCII\Tahoma8B.pbf, , June 21, 2007 09:13:02, 29957
      C:\Program Files\SafeBoot\Graphics\Shared\Logonbanner.bmp, , March 20, 2006 19:03:08, 110934
      C:\Program Files\SafeBoot\Graphics\Shared\Recovery.bmp, , March 20, 2006 22:17:38, 123534
      C:\Program Files\SafeBoot\locale\0452_E.MAP, , August 29, 2007 13:17:12, 7806
      C:\Program Files\SafeBoot\locale\0452_OSK.XML, , August 29, 2007 13:17:12, 58060
      C:\Program Files\SafeBoot\locale\0809.STR, , August 29, 2007 13:17:12, 16046
      C:\Program Files\SafeBoot\locale\0809_E.MAP, , August 29, 2007 13:17:12, 7806
      C:\Program Files\SafeBoot\locale\0809_OSK.XML, , August 29, 2007 13:17:12, 58024
      C:\Program Files\SafeBoot\locale\10409_E.MAP, , August 29, 2007 13:17:12, 7646
      C:\Program Files\SafeBoot\locale\10409_OSK.XML, , August 29, 2007 13:17:12, 57296
      C:\Program Files\SafeBoot\locale\11009_E.MAP, , August 29, 2007 13:17:12, 7806
      C:\Program Files\SafeBoot\locale\11009_OSK.XML, , August 29, 2007 13:17:12, 58212
      C:\Program Files\SafeBoot\locale\11809_E.MAP, , August 29, 2007 13:17:12, 7166
      C:\Program Files\SafeBoot\locale\11809_OSK.XML, , August 29, 2007 13:17:12, 58040
      C:\Program Files\SafeBoot\locale\1809_E.MAP, , August 29, 2007 13:17:12, 7806
      C:\Program Files\SafeBoot\locale\1809_OSK.XML, , August 29, 2007 13:17:12, 58018
      C:\Program Files\SafeBoot\locale\20409_E.MAP, , August 29, 2007 13:17:12, 6270
      C:\Program Files\SafeBoot\locale\20409_OSK.XML, , August 29, 2007 13:17:12, 48264
      C:\Program Files\SafeBoot\NtDrvs.srg, , April 10, 2007 18:07:42, 1323
      C:\Program Files\SafeBoot\psapi.dll, 4.00, March 22, 2007 09:57:06, 18192, Process Status Helper, Microsoft(R) Windows NT(TM) Operating System, 4.00
      C:\Program Files\SafeBoot\SafeBoot.sys, 5, 1, 2, 0, October 01, 2007 14:15:04, 101615, SafeBoot Encryption Driver, SafeBoot Security System, 5, 1, 2, 0
      C:\Program Files\SafeBoot\SbAlgs\SbAlg.dll, 4, 2, 11, 0, July 16, 2007 13:32:56, 127036, SafeBoot FIPS AES (256 bit), SafeBoot Security System, 4, 2, 11, 0
      C:\Program Files\SafeBoot\SbAlgs\SbAlg.dlm, , July 16, 2007 13:49:56, 58557
      C:\Program Files\SafeBoot\SbClientHelper.exe, 5, 1, 2, 0, October 01, 2007 14:16:22, 389120, SafeBoot Client Helper, SafeBoot Security System, 5, 1, 2, 0
      C:\Program Files\SafeBoot\SbClientManager.exe, 5, 1, 2, 0, October 01, 2007 14:16:38, 356352, SafeBoot Client Manager, SafeBoot Security System, 5, 1, 2, 0
      C:\Program Files\SafeBoot\SbClientStatus.dll, 5, 1, 2, 0, October 01, 2007 14:16:42, 172032, SafeBoot Client Ststus Monitor, SafeBoot Security System, 5, 1, 2, 0
      C:\Program Files\SafeBoot\SbComms.dll, 5, 1, 2, 0, September 14, 2007 17:06:56, 163840, SafeBoot Communications Library, SafeBoot Security System, 5, 1, 2, 0
      C:\Program Files\SafeBoot\SbDbMgr.dll, 5, 1, 2, 0, September 14, 2007 17:07:22, 184380, SafeBoot Database Manager, SafeBoot Security System, 5, 1, 2, 0
      C:\Program Files\SafeBoot\SbErrors.xml, , September 05, 2007 15:23:38, 79830
      C:\Program Files\SafeBoot\SbExcludedSectors.srg, , August 24, 2007 10:49:00, 144
      C:\Program Files\SafeBoot\SbFileDb.dll, 5, 1, 2, 0, September 14, 2007 17:07:08, 114748, SafeBoot Filesystem Database, SafeBoot Security System, 5, 1, 2, 0
      C:\Program Files\SafeBoot\SbFileObj.dll, 5, 1, 2, 0, September 14, 2007 17:07:42, 65536, SafeBoot File Object, SafeBoot Security System, 5, 1, 2, 0
      C:\Program Files\SafeBoot\SBFILES41.LST, , August 28, 2008 10:29:13, 14044
      C:\Program Files\SafeBoot\SbGina.dll, 5, 1, 2, 0, October 01, 2007 14:16:42, 49212, SafeBoot Gina Module, SafeBoot Security System, 5, 1, 2, 0
      C:\Program Files\SafeBoot\SbGina.ini, , July 25, 2007 16:04:28, 11539
      C:\Program Files\SafeBoot\SbGinaLib.dll, 5, 1, 2, 2, November 01, 2007 19:10:52, 249856, SafeBoot Gina Library, SafeBoot Security System, 5, 1, 2, 0
      C:\Program Files\SafeBoot\SbGroupObj.dll, 5, 1, 2, 0, September 14, 2007 17:07:40, 65536, SafeBoot Group Object, SafeBoot Security System, 5, 1, 2, 0
      C:\Program Files\SafeBoot\SbHashesObj.dll, 5, 1, 2, 0, September 14, 2007 17:07:46, 73728, SafeBoot Hashes Object Library, SafeBoot Security System, 5, 1, 2, 0
      C:\Program Files\SafeBoot\SbMachineObj.dll, 5, 1, 2, 0, September 14, 2007 17:07:44, 65536, SafeBoot Machine Objects, SafeBoot Security System, 5, 1, 2, 0
      C:\Program Files\SafeBoot\SbMbrFix.dll, 5, 1, 1, 0, August 01, 2007 14:34:36, 118784, SafeBoot MBR fix plugin, SafeBoot Security System, 5, 1, 1, 0
      C:\Program Files\SafeBoot\SbPostInstall.dll, 5, 1, 2, 0, October 01, 2007 14:19:00, 61440, SafeBoot Client Post Install Helper, SafeBoot Security System, 5, 1, 2, 0
      C:\Program Files\SafeBoot\SbPreInstall.dll, 5, 1, 2, 0, October 01, 2007 14:19:02, 53248, SafeBoot Pre-install Helper, SafeBoot Security System, 5, 1, 2, 0
      C:\Program Files\SafeBoot\SbReaders\SbReaderPcsc.dll, 5, 1, 2, 0, September 14, 2007 17:57:44, 69632, SafeBoot Pc/Sc Smart Cart Reader Driver, SafeBoot Security System, 5, 1, 2, 0
      C:\Program Files\SafeBoot\SbSetup.exe, 5, 1, 2, 0, October 10, 2007 19:29:02, 475136, SafeBoot Setup, SafeBoot Security System, 5, 1, 2, 0
      C:\Program Files\SafeBoot\SbTokens\SbTokenPwd.dll, 5, 1, 2, 0, September 14, 2007 17:15:02, 393216, SafeBoot Password Token, SafeBoot Security System, 5, 1, 2, 0
      C:\Program Files\SafeBoot\SbTokens\SbTokenPwd.dlm, , October 01, 2007 13:23:14, 70367
      C:\Program Files\SafeBoot\SbUiLib.dll, 5, 1, 2, 0, September 14, 2007 17:07:54, 479232, SafeBoot User Interface Library, SafeBoot Security System, 5, 1, 2, 0
      C:\Program Files\SafeBoot\SbUserObj.dll, 5, 1, 2, 0, September 14, 2007 17:07:42, 106496, SafeBoot User Object Library, SafeBoot Security System, 5, 1, 2, 0
      C:\Program Files\SafeBoot\SbWinLogonOpts.xml, , July 16, 2007 15:34:02, 242
      C:\Program Files\SafeBoot\SbXferDb.dll, 5, 1, 2, 0, September 14, 2007 17:07:08, 69632, SafeBoot Transfer Database, SafeBoot Security System, 5, 1, 2, 0
      C:\Program Files\SafeBoot\SCM.INI, , August 28, 2008 10:37:52, 248
      C:\Program Files\SafeBoot\SDMCFG.INI, , August 28, 2008 10:29:04, 1164
      C:\WINDOWS\SafeBoot.scr, 5, 1, 2, 0, October 01, 2007 14:17:36, 200704, SafeBoot Screen Saver, SafeBoot screen saver, 5, 1, 2, 0
      C:\WINDOWS\system32\drivers\RsvLock.sys, 5, 1, 2, 0, October 01, 2007 14:15:30, 5840, SafeBoot Reserved Files Lock Driver, SafeBoot Security System, 5, 1, 2, 0
      C:\WINDOWS\system32\drivers\SafeBoot.sys, 5, 1, 2, 0, October 01, 2007 14:15:04, 101615, SafeBoot Encryption Driver, SafeBoot Security System, 5, 1, 2, 0
      C:\WINDOWS\system32\drivers\SbAlg.sys, 4, 2, 11, 0, July 16, 2007 13:32:56, 44720, SafeBoot FIPS AES Algorithm (256 bit), SafeBoot Security System, 4, 2, 11, 0
      C:\WINDOWS\system32\drivers\SbFlop.sys, 5, 1, 2, 0, October 01, 2007 14:15:24, 34000, SafeBoot Floppy Disk Access Control Driver, SafeBoot Security System, 5, 1, 2, 0
      C:\WINDOWS\system32\drivers\SbFsLock.sys, 5, 1, 2, 0, October 01, 2007 14:15:36, 11640, SafeBoot FS Locker, SafeBoot Security System, 5, 1, 2, 0
      C:\WINDOWS\system32\drivers\SbPrcCtl.sys, 5, 1, 2, 0, October 01, 2007 14:16:04, 14960, SafeBoot Process Control, SafeBoot Security System, 5, 1, 2, 0
      C:\WINDOWS\system32\SbNp.dll, 5, 1, 2, 0, October 01, 2007 14:17:32, 69632, SafeBoot Network Provider Monitor, SafeBoot Security System, 5, 1, 2, 0

      Moved from Misc. McAfee Products to General Corporate.....MOD
        • 1. Solved
          I managed to fix this issue yesterday.

          After further investigation of the users laptop I found that somehow the user had managed to compress their entire C: drive (using the drive properties > 'compress drive to save disk space' option), which included all subfolders & files, such as the Windows folder, and Program Files folder. After unticking the compress drive option and waiting for 3 hours for the drive to decompress, SafeBoot eventually kicked in, synchronised with the server, and started encrypting.

          I don't know how/why the user managed to compress their hard drive, but I shall chalk this one down to user error!

          Ben
          • 2. RE: Solved
            If you get this error, you don't necessarily need to decompress the whole C: partition. It's enough if you decompress just the root folder of the C: drive. That doesn't take 3 hours wink