2 Replies Latest reply on Jun 8, 2017 12:19 AM by mrsn

    Real time scanning not working

    mrsn

      Logged on to my PC this morning and Mcafee tells me ‘realtime scanning is off’.

       

      Click on ‘Turn on’ but the red banner just keeps popping back up.

       

      So I run MVT (downloaded the updated version first).

       

      Shows 2 problems: Virus scan not working, but it says it can fix that.

       

      The other problem is ‘SecurityCenter 15.4.4053. Product upgrade required’. It can’t fix that.

       

      So I try to get it to fix the Virus Scan issue. Says it has done so, but still getting the red banner message, even after Shutdown and switching
      PC back on again.

       

      Product upgrade? What product upgrade? Updates are current.