4 Replies Latest reply on Jun 12, 2009 8:02 PM by Spike71

    Server is not responding

      Hello all,

      Let me apologize up from for my newbish questions... My co-worker who maintained the EPO server for us. Had a stroke and will not be back. So i have been asked to take over his duties. One of them was the management of the EPO server.

      I log into the server just fine. When try to access the ePolicy Orchestrator. and get the logon screen. I enter:

      Servername
      My domain account
      Password
      https Port (defaulted to 8443)

      when i click on OK i have another windows that opens that says:

      The server is not responding. Please verify the following:
      1. Logon Information is Correct
      2. The NEtwork is running correctly
      3. ePolicy Orchestrator server is running


      i have looked through the forums and looked at most of the relevant posts. I have added the server into the trusted sites and still have no luck.

      here is several lines from the consol.log
      20090611131850 I #5976 ePO Console Calling CoInitialize in WorkerThread
      20090611131850 I #5976 McUpload Start http session login...
      20090611131850 I #5976 McUpload Successfully disabled CA trust options.
      20090611131850 I #5976 McUpload End http session login, status=401
      20090611131850 E #5976 Console Failed to download server.ini file, err=401
      20090611131850 I #5976 ePO Console Calling CoUninitialize in WorkerThread
      20090611132058 I #2036 ePO Console Calling CoInitialize in WorkerThread
      20090611132058 I #2036 McUpload Start http session login...
      20090611132058 I #2036 McUpload Successfully disabled CA trust options.
      20090611132058 I #2036 McUpload End http session login, status=401
      20090611132058 E #2036 Console Failed to download server.ini file, err=401
      20090611132058 I #2036 ePO Console Calling CoUninitialize in WorkerThread
      20090611132404 I #604 ePO Console Calling CoInitialize in WorkerThread
      20090611132404 I #604 McUpload Start http session login...
      20090611132404 I #604 McUpload Successfully disabled CA trust options.
      20090611132404 I #604 McUpload End http session login, status=401
      20090611132404 E #604 Console Failed to download server.ini file, err=401
      20090611132404 I #604 ePO Console Calling CoUninitialize in WorkerThread
      20090611132729 I #5708 ePO Console Calling CoInitialize in WorkerThread
      20090611132729 I #5708 McUpload Start http session login...
      20090611132729 I #5708 McUpload Successfully disabled CA trust options.
      20090611132729 I #5708 McUpload End http session login, status=401
      20090611132729 E #5708 Console Failed to download server.ini file, err=401
      20090611132729 I #5708 ePO Console Calling CoUninitialize in WorkerThread

      we are using version 3.6.1.166
      any help would be great! Thanks a lot!!!

      Mike