5 Replies Latest reply on Jun 18, 2009 6:20 AM by zxmaximus

    EPO Agent will not install Virusscan Enterprise 8.5

      Hi,

      I've inherited an EPO server that I am trying to resove some issues with. I am currently attempting to deploy anti-virus to some of our servers.

      I have run the framework package that installed the EPO agent and the system is now appearing in EPO. I am using EPO 4.0 and agent 3.6.

      I have a task in place to deply Antivirus 8.5... and even though the agent is loading sucessfully and when I open the agent and go to the status monitor and refresh the policies it lists:

      "invoking task (deployment)"

      It doesn't actually install Antivirus 8.5.

      Any suggestions for troubleshooting this?

      Thanks
        • 1. RE: EPO Agent will not install Virusscan Enterprise 8.5
          First thing I would do is check the agent logs on the client PC. The log file can be found at "C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Db\Agent_YOURCLIENTNAME.xml". The next thing you might want to try is upgrading the agent from 3.6 to 4.0.
          • 2. RE: EPO Agent will not install Virusscan Enterprise 8.5
            Upgrading isn't really an option at the moment unfortunately.

            I had a look at those logs:

             

            06/12/2009 09:16:20 Info Agent Agent Started Enforcing policies
            06/12/2009 09:16:20 Info Management Enforcing Policies for EPOAGENT3000META
            06/12/2009 09:16:20 Info Management Enforcing Policies for EPOAGENT3000
            06/12/2009 09:16:20 Info Management Enforcing Policies for ePolicy Orchestrator Agent
            06/12/2009 09:16:21 Info Scheduler Added a new task Deployment to Scheduler's task list
            06/12/2009 09:16:21 Info Agent Agent finished Enforcing policies
            06/12/2009 09:16:21 Info Agent Next policy enforcement in 30 minutes
            06/12/2009 09:16:22 Info Scheduler Scheduler: Invoking task [Deployment]...
            06/12/2009 09:46:21 Info Agent Agent Started Enforcing policies
            06/12/2009 09:46:21 Info Management Enforcing Policies for EPOAGENT3000META
            06/12/2009 09:46:21 Info Management Enforcing Policies for EPOAGENT3000
            06/12/2009 09:46:21 Info Management Enforcing Policies for ePolicy Orchestrator Agent
            06/12/2009 09:46:21 Info Scheduler Added a new task Deployment to Scheduler's task list
            06/12/2009 09:46:21 Info Agent Agent finished Enforcing policies
            06/12/2009 09:46:21 Info Agent Next policy enforcement in 30 minutes
            06/12/2009 09:46:22 Info Scheduler Scheduler: Invoking task [Deployment]...
            06/12/2009 10:16:16 Info Agent Agent started performing ASCI
            06/12/2009 10:16:16 Info Agent Agent communication session started
            06/12/2009 10:16:16 Info Agent Agent is sending PROPS VERSION package to ePO server
            06/12/2009 10:16:16 Info Agent Agent is connecting to ePO server
            06/12/2009 10:16:17 Info Agent Package uploaded to ePO Server successfully
            06/12/2009 10:16:17 Info Agent Agent communication session closed
            06/12/2009 10:16:17 Info Agent Agent received POLICY package from ePO server
            06/12/2009 10:16:17 Info Agent New server policy was successfully merged
            06/12/2009 10:16:17 Info Agent Enforcing newly downloaded policies
            06/12/2009 10:16:17 Info Agent Agent Started Enforcing policies
            06/12/2009 10:16:17 Info Agent Agent will connect to the ePO Server in 120 minutes and 0 seconds.
            06/12/2009 10:16:17 Info Management Compiling policies
            06/12/2009 10:16:17 Info Management Enforcing Policies for EPOAGENT3000META
            06/12/2009 10:16:17 Info Management Enforcing Policies for EPOAGENT3000
            06/12/2009 10:16:17 Info Management Enforcing Policies for ePolicy Orchestrator Agent
            06/12/2009 10:16:17 Info Scheduler Added a new task Deployment to Scheduler's task list
            06/12/2009 10:16:17 Info Agent Agent finished Enforcing policies
            06/12/2009 10:16:17 Info Agent Next policy enforcement in 30 minutes
            06/12/2009 10:16:18 Info Scheduler Scheduler: Invoking task [Deployment]...

            • 3. RE: EPO Agent will not install Virusscan Enterprise 8.5
              When was the last time the system your trying to install 8.5 on was rebooted? If you can't do a reboot on it try stopping/restarting both the common framework service and the McAfee Task Manager service.
              • 4. RE: EPO Agent will not install Virusscan Enterprise 8.5
                We did a specific reboot after the agent had been installed to see if this would help it along per sec.
                • 5. RE: EPO Agent will not install Virusscan Enterprise 8.5
                  Hi There,

                  Check that you have check box ticked that says install at every policy enforcement. This will check to se if it is installed every time the policy is enforced then if it doesn't it will start invoking the task and deploy.