1 Reply Latest reply on Jun 6, 2009 11:00 AM by mattm

    ePO 4 Update Problem

      No changes made to ePO server or settings. Updates prior worked. Made several reboots but no luck. Win2K3 SP2 with ePO 4 SP4. Error on Pull Now Page: Failed to download site status file. Thank you.

      Log:
      20090606083748 I #4612 SiteMgr DownloadSiteCatalogThreadProc: Download site catalog thread started
      20090606083748 I #4612 SIM_InetMgr Starting download session for site McAfeeHttp
      20090606083748 I #4612 naInet HTTP Session initialized
      20090606083748 I #4612 naInet Connecting to HTTP Server using Microsoft WinInet
      20090606083748 I #4612 naInet Trying to connect to Proxy Server w.x.y.z:80 using INTERNET_OPEN_TYPE_PROXY
      20090606083748 I #4612 naInet Connected to Server: update.nai.com on Port: 80 using WinInet
      20090606083748 I #4612 SIM_InetMgr Started download session 1 for site McAfeeHttp
      20090606083748 I #4612 SiteMgr CheckSiteStatus: Downloading file SiteStat.xml from site McAfeeHttp
      20090606083748 I #4612 SIM_InetMgr Downloading file SiteStat.xml from session 1, LocalDir=C:\WINDOWS\TEMP\nai52.tmp\00000001, RemoteDir=
      20090606083748 I #4612 naInet Open URL: http://update.nai.com:80/Products/CommonUpdater/SiteStat.xml
      20090606083748 I #4612 naInet Trying to download using Microsoft WinInet library
      20090606083748 I #4612 naInet Conneting to Proxy Server w.x.y.z:80 using INTERNET_OPEN_TYPE_PROXY
      20090606083748 I #4612 naInet No resume download needed, calling InternetOpenUrl
      20090606083748 E #4612 naInet HTTP Server returned Error : 408
      20090606083748 I #4612 naInet Failed to download the URL /Products/CommonUpdater/SiteStat.xml using Wininet
      20090606083748 I #4612 naInet Trying to download using windows socket library
      20090606083748 I #4612 naInet Connecting to Real Server: update.nai.com on port: 80
      20090606083748 I #4612 naInet Connecting to Proxy Server: w.x.y.z on port: 80
      20090606083748 I #4612 naInet Connected to Proxy Server: w.x.y.z on port: 80
      20090606083748 I #4612 naInet Sending HTTP GET Request Header. No Authentication used
      20090606083748 I #4612 SIM_InetMgr Download file SiteStat.xml failed in session 1, nainet ret=408
      20090606083748 I #4612 SiteMgr CheckSiteStatus: Failed to download SiteStat.xml from site McAfeeHttp, hr=-2147467259
      20090606083748 e #4612 SiteMgr Download sitestat.xml failed, error -803
      20090606083748 I #4612 naInet HTTP Session closed
      20090606083748 I #4612 naInet ------------------------------------------------------------
      20090606083748 I #4612 SIM_InetMgr Session 1 ended, result=1
      20090606083748 I #4612 SiteMgr DownloadSiteCatalogThreadProc: Download site catalog thread ended
      20090606083748 x #4612 SiteMgr SiteMgr main control final release...
        • 1. RE: ePO 4 Update Problem
          It appears to be an IIS7 / Windows 2008 problem with McAfee.

          http://download.nai.com/products/datfiles/4.x/nai/readme.txt

          Server Error in Application "DEFAULT WEB SITE"Internet Information Services 7.0
          Error Summary
          HTTP Error 404.0 - Not Found
          The resource you are looking for has been removed, had its name changed, or is temporarily unavailable. Detailed Error Information
          Module IIS Web Core
          Notification MapRequestHandler
          Handler StaticFile
          Error Code 0x80070002
          Requested URL http://download.nai.com:80/products/datfiles/4.x/nai/readme.txt
          Physical Path C:\inetpub\wwwroot\products\datfiles\4.x\nai\readme.txt
          Logon Method Anonymous
          Logon User Anonymous
          Most likely causes:
          •The directory or file specified does not exist on the Web server.
          •The URL contains a typographical error.
          •A custom filter or module, such as URLScan, restricts access to the file.
          Things you can try:
          •Create the content on the Web server.
          •Review the browser URL.
          •Create a tracing rule to track failed requests for this HTTP status code and see which module is calling SetStatus. For more information about creating a tracing rule for failed requests, click here.
          Links and More InformationThis error means that the file or directory does not exist on the server. Create the file or directory and try the request again.
          View more information »