0 Replies Latest reply on May 29, 2009 2:07 PM by rbeyer

    DAT not updating

      Here is the situation:

      Running ePO 4 (Build 1221)
      Clients are 4.0.0.1345 running 8.5i with Patch 7

      I have numerous clients that are talking to the ePO server and APPEAR to be talking correctly to the ePO server. However, ePO still reports them as old versions and when I look at the local dat it is old (same as what ePO see's).


      Here is a portion of an agent log from a client that is not working:

      Friday, May 29, 2009 1:51:01 PM Info Updater Checking update packages from repository ePO_TNNASHEPOC01.
      Friday, May 29, 2009 1:51:01 PM Info Updater Initializing update...
      Friday, May 29, 2009 1:51:01 PM Info Updater Verifying catalog.z.
      Friday, May 29, 2009 1:51:01 PM Info Updater Extracting catalog.z.
      Friday, May 29, 2009 1:51:01 PM Info Updater Loading update configuration from: catalog.xml
      Friday, May 29, 2009 1:51:02 PM Info Updater Update Finished
      Friday, May 29, 2009 1:51:03 PM Info Scheduler The task Deployment is successful
      Friday, May 29, 2009 1:51:03 PM Info Scheduler Scheduler: Task [Deployment] is finished
      Friday, May 29, 2009 1:51:39 PM Info Agent Agent started performing ASCI
      Friday, May 29, 2009 1:51:39 PM Info Management Collecting Properties
      Friday, May 29, 2009 1:51:40 PM Info Agent Agent is looking for events to upload
      Friday, May 29, 2009 1:53:18 PM Info Agent Agent is looking for events to upload
      Friday, May 29, 2009 1:53:21 PM Info Agent Agent communication session started
      Friday, May 29, 2009 1:53:21 PM Info Agent Agent is sending PROPS VERSION package to ePO server
      Friday, May 29, 2009 1:53:21 PM Info Agent Agent is connecting to ePO server
      Friday, May 29, 2009 1:53:21 PM Info Agent Package uploaded to ePO Server successfully
      Friday, May 29, 2009 1:53:21 PM Info Agent Agent communication session closed


      It never does the following (from a working client that sees the DAT update):

      Friday, May 29, 2009 1:22:11 PM Info Updater Starting DAT update.
      Friday, May 29, 2009 1:22:11 PM Info Updater Downloading DAT.
      Friday, May 29, 2009 1:22:11 PM Info Updater Downloading gdeltaavv.ini.
      Friday, May 29, 2009 1:22:11 PM Info Updater Downloading avvdat-5629.zip.
      Friday, May 29, 2009 1:22:39 PM Info Updater Downloading DAT.
      Friday, May 29, 2009 1:22:39 PM Info Updater Downloading delta.ini.
      Friday, May 29, 2009 1:22:39 PM Info Updater Downloading dat-5629.zip.
      Friday, May 29, 2009 1:23:18 PM Info Updater Backing up file(s) Engine DAT
      Friday, May 29, 2009 1:23:19 PM Info Updater Pre-notifying for DAT update.
      Friday, May 29, 2009 1:23:19 PM Info Updater Copying DAT.
      Friday, May 29, 2009 1:23:24 PM Info Updater Update succeeded to version 5629.0000.

      We do have many systems with low disk space (under 100 MB) that we are attempting to resolve. However, the system above has plenty of disk space.

      Any ideas?