2 Replies Latest reply on May 30, 2017 2:35 AM by mcafee-com-user

    Get 502 from URL. How to check the reason?

    mcafee-com-user

      Hello.

       

      Our employees need to visit www(dot)valentin-software(dot)com . We get a timeout after 2 minutes with 502 bad request.

       

      Rule Tracing: OK

      Tcpdump shows only requests from Client to MWG - No responses from webserver (maybe i'm doing something wrong)

       

      If I try to connect the page without a Proxy - everthing works fine

       

      This page does not help: Examining HTTP 502 statuses returned by McAfee Web Gateway 2

       

      Anybody the same result when visiting this URL? How to determine if it is a problem of the webserver?

       

      Cheers

        • 1. Re: Get 502 from URL. How to check the reason?
          freddykr

          For the given URL I see the same issue.

          I checked with tcpdump and I see communication to the webserver:

          - SYN - SYN/ACK - ACK - GET Request - ACK --> Nothing happens (no answer)

          After some time the communication starts again with the same result.

          After the third try the web gateway gives the 502 error.

           

          From my point of view the webserver has an issue with the "Get Request", but, for now, I cannot figure out why.

          • 2. Re: Get 502 from URL. How to check the reason?
            mcafee-com-user

            I created a Support Request and got the same answer than yours. Good to hear that it seems not to be misconfigured on our MWG.

             

            We captured packets on our Outer Firewall and got the same result (Get - but no answer). Also we tried to connect over Fortigate Proxy - Same result.

             

            Thank you freddykr.