4 Replies Latest reply on Oct 17, 2017 1:55 PM by sw41

    Can't generate DLP uninstall code after ePO upgrade to 5.1.3

    astur1980

      Hi guys,

       

      Yesterday I performed an upgrade to my ePO server from 4.6.9to 5.1.3. Everything ran smooth and now i was trying to check that everything is working fine, i realized that DLP overrride keys won't work.

       

      I go to the Help Desk page on ePO concole and select "uninstall" key, as usual, then enter the user identification code (copied from the PC where i want to remove DLP),  and when i click on "Generate key" i get "Failed to generate the selected key"

       

      I have tried by reinstalling the help desk extension, also removing the latest one and installing the previous one, i checked that the DLP WCF Service is up and runnng on the server...

       

      Any hint?

       

      Thanks