2 Replies Latest reply on Jun 7, 2017 9:12 AM by jhayka

    Software Manager update all failing

    jhayka

      If anyone can point me to the right direction.  we have 3 updates for McAfee Drive encryption 7.1 and when I hit update all in EPO.  after about 10 seconds it goes to failed with the following error:

       

       

      5/22/17 2:06:57 PM  Successfully downloaded file C:\PROGRA~2\McAfee\EPOLIC~1\DB\SoftwareManager\1209\7.1\EEDEEP_10195.zip. 

      5/22/17 2:06:57 PM  Checking in extension 'Drive Encryption : Out Of Band Management extension'. 

      5/22/17 2:07:12 PM  Command Failed: Installation error: install-sql: [echo] Installing SQL Tables/Views/Triggers [execute-sql] upgrade-context: [echo] Upgrading context install-queries: [echo] Installing canned queries install-agenthandler-plugins: BUILD FAILED C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\extensions\installed\EEDEEP\7.1.3.604\install.xml:112: Problem: failed to create task or type install-amt-plugin Cause: The name is undefined. Action: Check the spelling. Action: Check that any custom tasks/types have been declared. Action: Check that any / declarations have taken place. Total time: 8 seconds . 

      5/22/17 2:07:12 PM  Failed to check in extension 'Drive Encryption : Out Of Band Management extension'. 

       

      Have tried rebooting the server and such no difference.

        • 1. Re: Software Manager update all failing
          Moe Hassan

          jhayka, try checking in one component at a time. also go to ePO > Extensions to see if there are any previous version of DE Out of band mgmt extension. If it exists, you can remove it and try to check in again in software manager.

          • 2. Re: Software Manager update all failing
            jhayka

            When I try to delete the 7.1 out of band It also fails

             

             

            Server Task Log Details

             

            Server Task Log Information 

             

            Name:

            Remove Components

             

            Source:

            Software Manager

             

            Start Date:

            6/7/17 9:11:15 AM

             

            Duration:

            Less than a minute

             

            User Name:

            admin

             

            Status:

            Failed

             

            Log Messages

             

               6/7/17 9:11:15 AM  Started: Remove Components 

            6/7/17 9:11:15 AM  Removing extension 'Drive Encryption : Out Of Band Management extension'. 

            6/7/17 9:11:21 AM  Command Failed: an error occurred while trying to uninstall the extension EEDEEP. 

            6/7/17 9:11:22 AM  Failed to remove extension 'Drive Encryption : Out Of Band Management extension'. 

            6/7/17 9:11:22 AM  Completed: Remove Components (The component(s) failed to be removed.)