4 Replies Latest reply on May 8, 2009 4:05 AM by jmaxwell

    Agent Remains Unmanaged

      G'day guys

      I am running EPO 4 Build 1151
      Mcafee Agent 4.0.0.193

      All other Pc's and server work fine except a 2003 R2 Server with Groupshield 7 (this was installed manually outside Epo). I deployed the agent through EPO and got no errors, Event Log on the server shows the agent completed ok.

      Problem is the server never 'reports in'. The Managed State is shown as Unmanaged. The strange thing is the agent seems to be running as I can view the agent log and it appears ok,

      tail of log

      Thursday, 7 May 2009 10:23:58 AM Info Agent Agent Started Enforcing policies
      Thursday, 7 May 2009 10:23:58 AM Info Management Enforcing Policies for GROUPSHD7000
      Thursday, 7 May 2009 10:24:00 AM Info Management Enforcing Policies for EPOAGENT3000META
      Thursday, 7 May 2009 10:24:00 AM Info Management Enforcing Policies for EPOAGENT3000
      Thursday, 7 May 2009 10:24:00 AM Info Management Enforcing Policies for McAfee Agent
      Thursday, 7 May 2009 10:24:02 AM Info Agent Agent finished Enforcing policies
      Thursday, 7 May 2009 10:24:02 AM Info Agent Next policy enforcement in 5 minutes
      Thursday, 7 May 2009 10:24:17 AM Info Agent Agent is looking for events to upload

      However no policies are applied to Groupshield (they all remain at the default despite the agent advising it's enforcing policies.

      If tried the frminst.exe /remove=agent & frminst.exe /forceuninstall and re deployed forcing installing from the EPO. Same result.

      Any pointers greatly appreciated.

      Rob