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First you should look in the McAfee KB. mysupport.mcafee.com
In there you will find answers on what/where agent log files are kept and common issues.
The agent start communicating with your server when he's installed and communicate with it every 5 minutes. It is installed when a PC is switched on and someone is logged.
To install the agents, you must be an admin of the computer and of the domain.
I think your agent isn't well installed because of one of these reasons because he can't applicate the policies and the tasks you create if I've well understood ?