4 Replies Latest reply on May 11, 2009 3:29 PM by Labnuke

    Unable to install EPO 3.6.1 agent on local computer

    Labnuke
      I have a computer that did not want to take VirusScan 8.7i so I uninstalled all McAfee products. Now the computer gets an error when trying to install framepkg as a local admin. The log is shown below:

      20090429233240 I #1264 Stub Pkg
      20090429233240 I #1264 Stub Pkg START [framepkg /install=agent /forceinstall]
      20090429233240 I #1264 Common Pkg CreateDirectory (C:\DOCUME~1\admin\LOCALS~1\Temp\unz5.tmp)
      20090429233241 I #1264 Stub Pkg System=0
      20090429233241 I #1264 Common Pkg CreateProcess (C:\DOCUME~1\admin\LOCALS~1\Temp\unz5.tmp\FrmInst.exe, /CreateService="C:\Documents and Settings\admin\My Documents\FramePkg.exe" /LOGDIR="C:\DOCUME~1\ttateda\LOCALS~1\Temp\NAILogs" /Cleanup2="C:\DOCUME~1\admin\LOCALS~1\Temp\unz5.tmp" /EmbeddedUsername="avadmin" /EmbeddedDomain="cts" /EmbeddedPassword="************************************************************ ****" /install=agent /forceinstall /OriginalCmdLine="|C:\Documents and Settings\admin\My Documents\FramePkg.exe| /install=agent /forceinstall")
      20090429233241 I #1264 Common Pkg WaitForSingleObject (C:\DOCUME~1\admin\LOCALS~1\Temp\unz5.tmp\FrmInst.exe, -1)
      20090429233244 I #684 naCmnLib Ins Random seed = 0xa0b1****
      20090429233244 I #684 Setup Ins START [/CreateService="C:\Documents and Settings\admin\My Documents\FramePkg.exe" /LOGDIR="C:\DOCUME~1\admin\LOCALS~1\Temp\NAILogs" /Cleanup2="C:\DOCUME~1\admin\LOCALS~1\Temp\unz5.tmp" /EmbeddedUsername="avadmin" /EmbeddedDomain="cts" /EmbeddedPassword="************************************************************ ****" /install=agent /forceinstall /OriginalCmdLine="|C:\Documents and Settings\admin\My Documents\FramePkg.exe| /install=agent /forceinstall"]
      20090429233244 I #684 Setup Ins Windows 5.1.2600 Service Pack 2
      20090429233244 I #684 Setup Ins Restarting as a service to get System rights
      20090429233244 I #684 Setup Ins This package seems to be created by ePO 3.5 or higher
      20090429233245 E #684 LgOnUsr Ins Error trace:
      20090429233245 E #684 Thread Ins [Main thread]->
      20090429233245 E #684 Setup Ins [Restarting as a service to get System rights]->
      20090429233245 E #684 Setup Ins [Possibly impersonate]->
      20090429233245 E #684 LgOnUsr Ins [AcceptSecurityContext]->
      20090429233245 E #684 LgOnUsr Ins error -2146893044: The logon attempt failed
      20090429233245 E #684 UI Ins Error trace:
      20090429233245 E #684 Thread Ins [Main thread]->
      20090429233245 E #684 UI Ins There was an unexpected error during setup execution. See this log file for details: C:\DOCUME~1\admin\LOCALS~1\Temp\NAILogs\FrmInst_SG321750037.log
      20090429233249 I #684 Thread Ins Exit program
      20090429233249 I #684 Setup Ins END 1603
      20090429233254 I #1264 Stub Pkg END 1603

      We have some other computers that are also having problems with installing 8.7 and they are in a condition where 8.0 or 8.5 is still installed with 8.7 and DATs are not updating.

      Thanks for the advice.