Anything in the Server_.log of the ePO server or Agent Handler server regarding the lost of communication?
It seems not as two technicians were not able to find anything that gave a hint to why it failed.
But it only was 1st level so maybe they didn´t see it.
Can you provide me the following information
Epo version running ?
Did you go through the release notes of agent 5.0.5 just to be sure it is compatible with the product and OS ?
Is VSE installed on the DMZ agent handler ?
Did you check access protection logs ? If at all AP is blocking any McAfee agent processes ?
ePO is 5.3.2 as mentioned above.
We have 5.0.5 running on several nodes with no problem. It´s Win Server 2008 R2, so yes it´s supported.
Yes VSE is also installed on the AH. Version 8.8 P9.
No I did not check these logs and now they are gone. This is a productive machine so I really wouldn´t like to go through all the process again.