1 Reply Latest reply on May 10, 2017 2:52 PM by tao

    DAT and Engine version reporting as blank in ePO


      Hello Team,


      We have observer on few client machines (Windows 7, 8, 8.1 and 10) running VSE 8.8 patch 7 has reporting issue.

      - On client machine Agent 4.8.3 and 5.0.2 installed.

      - DAT updates on client pcs everyday, but in VSE console and Agent about screen latest DAT information not updated.

      - but in the Engine folder we can see today's AVV** files

      - Latest version of VSE extension and report extensions are there in ePO

      - issue is there on only 300 nodes.



      - in the agent status monitor we cannot see "Enforcing Policies for VIRUSCAN8800" entry

      - we cannot see VIRUSCAN8800 entry under application plugins:

      HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Network Associates\ePolicy Orchestrator\Application Plugins\VIRUSCAN8800




      Manually upgraded the patch 8 successfully but Viruscan8800 still missing from registry


      Only uninstall and reinstall of VSE works.



      Why Viruscan plugin is missing from registry

      Is there any known issue for this.

      Is there any way where we can fix the issue without uninstall/reinstall


      Thanks in advance.