4 Replies Latest reply on May 12, 2017 11:18 PM by a2wa2

    update agent from to



      Dear friends


      the new products is  arrived for update in epo.it  is about updating agent into ,I have over 1000 systems that have Agent with different windows such as 7,8,10. and they have virus scan product in (patch9) version.

      I really concern to update the agent because I think they have previous versions and if I do update,the communication between epo and client agent  may lost and I think after that I should remote to 1000 computers and install and  uninstall the antivirus manually.

      what should I do?should I update or not? on the other hand , I have some systems in  windows 10 that they update their windows into version 1703 with build 15063.138. after updating,it   shows  an alarm that this agent is not compatible with windows 10 version 1703. what should I do with these computers?

        • 1. Re: update agent from to

          Hi a2wa2,


          Product deployment of agent to 5.05 version will not affect the communication between agent and ePO. To test the solution, you can create a sub tree with 5 - 10 machines.

          Create a Product deployment client task for agent 5.05 version and schedule it to run immediately.  Machine will get upgraded to latest version without an issue. Post testing you can create a task in parent tree for migrating all the machines.


          For Machines where windows anniversary updated, Only 5.05 version is compatible so you have to remove the agent manually on those systems and install the latest one.

          • 2. Re: update agent from to

            very thanks for your help


            I really concern about the new version not update old one and the communication failed , does it have any need to first remove VSE and then update it? or it automate compatible with VSE ?How can I have  two versions of mcafee agent in epo  for test machines?


            when I update my VSE into and patch 9,many of my systems have problem with their performance and in task manager the on access scanner service increase memory up to 70 percent and my systems do not work, what should I do?

            should I downgrade my  VSE?

            • 3. Re: update agent from to

              Hi a2wa2,


              Product deployment task to upgrade MA agent to 5.05 is to upgrade the agent to latest versions.  There is no need to remove VSE  for upgrading. you can go ahead and test the deployment in one or two machines, by which all your above concerns will get answered.


              5.05 is compatible with VSE patch 9 and you should work on VSE on access scan exclusions for Performance issue.

              • 4. Re: update agent from to

                very thanks.


                can I have  two different agent and two different vse in one epo?if yes,how to do this?because for a test I need to have both of them.


                for the  performance how can I do exclusion?which files not necessary and I can exclude them?my mcshield.exe is the reason of high cpu and disk and when I Need some processes not scan, should I insert them in low-risk processes?in low risk does it recognize threats as trusted when I insert them into low risk processes?