1 Reply Latest reply on May 3, 2017 2:53 PM by tao

    Kernel Panic during boot on IMac with OS 10.12.4 with EndPoint Security for Mac version 10.2.2

    twenden

      One of my user is reporting that their Imac did a kernel panic today. He is suggesting that McAfee may have caused this issue, detail of the panic are below. We are running McAfee Threat Prevention 10.2.2 on Imac wkith Sierra 10.12.4. Has anyone else similar kernel panics?

       

       

      Anonymous UUID:       7D558E63-5EB4-6234-CEC7-4E3BB374B12F

       

      Wed May  3 13:12:45 2017

      *** Panic Report ***

      panic(cpu 0 caller 0xffffff8001e011bd): Kernel trap at 0xffffff7f854a9b0d, type 14=page fault, registers:

      CR0: 0x0000000080010033, CR2: 0x0000000000000000, CR3: 0x00000003f34af045, CR4: 0x00000000001626e0

      RAX: 0xffffff91ecf63938, RBX: 0x000000000000001a, RCX: 0x0000000000000000, RDX: 0x0000000000000404

      RSP: 0xffffff91ecf63920, RBP: 0xffffff91ecf63d70, RSI: 0xffffff8031328884, RDI: 0x0000000000000000

      R8:  0xffffff8031328480, R9:  0x0000000000000404, R10: 0x00000000b033aa70, R11: 0xffffff802c463498

      R12: 0xffffff8031328480, R13: 0x0000000000000000, R14: 0x0000000000000016, R15: 0x14b4180acc9200d5

      RFL: 0x0000000000010202, RIP: 0xffffff7f854a9b0d, CS:  0x0000000000000008, SS:  0x0000000000000010

      Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x0, PL: 0, VF: 0

      Backtrace (CPU 0), Frame : Return Address

      0xffffff91ecf635b0 : 0xffffff8001cec3ec

      0xffffff91ecf63630 : 0xffffff8001e011bd

      0xffffff91ecf63810 : 0xffffff8001c9d543

      0xffffff91ecf63830 : 0xffffff7f854a9b0d

      0xffffff91ecf63d70 : 0xffffff8002160c86

      0xffffff91ecf63dc0 : 0xffffff80021cf2ed

      0xffffff91ecf63ef0 : 0xffffff80021dd687

      0xffffff91ecf63f50 : 0xffffff8002225301

      0xffffff91ecf63fb0 : 0xffffff8001c9da38

            Kernel Extensions in backtrace:

               com.McAfee.FMPSysCore(1.0)[25D352C1-559E-320C-AA13-6FFE341C6919]@0xffffff7f854a 3000->0xffffff7f854b1fff

      BSD process name corresponding to current thread: fmpd

      Mac OS version:

      16E195

      Kernel version:

      Darwin Kernel Version 16.5.0: Fri Mar  3 16:52:33 PST 2017; root:xnu-3789.51.2~3/RELEASE_X86_64

      Kernel UUID: 06F94FD7-451F-34A1-B13C-D68FF7EDE0A0

      Kernel slide:     0x0000000001a00000

      Kernel text base: 0xffffff8001c00000

      __HIB  text base: 0xffffff8001b00000

      System model name: iMac13,1

      System uptime in nanoseconds: 243116724061

      last loaded kext at 238060308707: com.McAfee.FMPSysCore 1 (addr 0xffffff7f854a3000, size 61440)

      loaded kexts:

      com.McAfee.FMPSysCore 1

      com.McAfee.AVKext 1

      com.intelsecurity.FileCore 1

      org.virtualbox.kext.VBoxNetAdp 5.1.22

      org.virtualbox.kext.VBoxNetFlt 5.1.22

      org.virtualbox.kext.VBoxUSB 5.1.22

      org.virtualbox.kext.VBoxDrv 5.1.22

      com.intel.kext.intelhaxm 6.0.5

      com.paragon-software.filesystems.ntfs 318.3.14

      com.apple.driver.AudioAUUC 1.70

      com.apple.driver.AppleHWSensor 1.9.5d0

      com.apple.driver.AGPM 110.23.17

      com.apple.driver.ApplePlatformEnabler 2.7.0d0

      com.apple.driver.X86PlatformShim 1.0.0

      com.apple.filesystems.autofs 3.0

      com.apple.driver.AppleMikeyHIDDriver 131

      com.apple.driver.AppleGraphicsDevicePolicy 3.14.41

      com.apple.driver.AppleMikeyDriver 279.48

      com.apple.driver.AppleHDAHardwareConfigDriver 279.48

      com.apple.driver.AppleHDA 279.48

      com.apple.driver.AppleUpstreamUserClient 3.6.4

      com.apple.driver.pmtelemetry 1

      com.apple.iokit.IOUserEthernet 1.0.1

      com.apple.GeForce 10.1.6

      com.apple.iokit.IOBluetoothSerialManager 5.0.4f18

      com.apple.Dont_Steal_Mac_OS_X 7.0.0

      com.apple.driver.AppleSMCLMU 208

      com.apple.driver.AppleThunderboltIP 3.0.8

      com.apple.driver.AppleOSXWatchdog 1

      com.apple.driver.AppleIntelHD4000Graphics 10.2.4

      com.apple.driver.AppleMuxControl 3.14.41

      com.apple.driver.AppleHV 1

      com.apple.driver.AppleBacklight 170.9.14

      com.apple.driver.AppleLPC 3.1

      com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

      com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

      com.apple.driver.AppleFIVRDriver 4.1.0

      com.apple.driver.AppleIntelFramebufferCapri 10.2.4

      com.apple.nvidia.NVDAStartup 10.1.6

      com.apple.driver.AppleMCCSControl 1.3.1

      com.apple.iokit.IOBluetoothUSBDFU 5.0.4f18

      com.apple.driver.CoreStorageFsck 540.30.1

      com.apple.driver.AppleFileSystemDriver 3.0.1

      com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

      com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

      com.apple.BootCache 40

      com.apple.filesystems.hfs.kext 366.50.19

      com.apple.iokit.IOAHCIBlockStorage 295.20.1

      com.apple.driver.AirPort.Brcm4331 800.20.24

      com.apple.driver.AppleSDXC 1.7.6

      com.apple.driver.AirPort.Brcm4360 1150.9.1a2

      com.apple.iokit.AppleBCM5701Ethernet 10.2.9

      com.apple.driver.AppleAHCIPort 326

      com.apple.driver.AppleRTC 2.0

      com.apple.driver.AppleACPIButtons 5.0

      com.apple.driver.AppleHPET 1.8

      com.apple.driver.AppleSMBIOS 2.1

      com.apple.driver.AppleACPIEC 5.0

      com.apple.driver.AppleAPIC 1.7

      com.apple.driver.AppleIntelCPUPowerManagementClient 219.0.0

      com.apple.nke.applicationfirewall 172

      com.apple.security.quarantine 3

      com.apple.security.TMSafetyNet 8

      com.apple.driver.AppleIntelCPUPowerManagement 219.0.0

      com.apple.iokit.IOUSBUserClient 900.4.1

      com.apple.kext.triggers 1.0

      com.apple.driver.DspFuncLib 279.48

      com.apple.kext.OSvKernDSPLib 525

      com.apple.nvidia.driver.NVDAGK100Hal 10.1.6

      com.apple.nvidia.driver.NVDAResman 10.1.6

      com.apple.iokit.IOSerialFamily 11

      com.apple.iokit.IOSurface 159.6

      com.apple.driver.AppleGraphicsControl 3.14.41

      com.apple.driver.AppleSMBusPCI 1.0.14d1

      com.apple.driver.AppleSSE 1.0

      com.apple.driver.AppleThunderboltEDMSink 4.1.1

      com.apple.driver.AppleHDAController 279.48

      com.apple.iokit.IOHDAFamily 279.48

      com.apple.iokit.IOAudioFamily 205.15

      com.apple.vecLib.kext 1.2.0

      com.apple.driver.AppleBacklightExpert 1.1.0

      com.apple.driver.IOPlatformPluginLegacy 1.0.0

      com.apple.driver.X86PlatformPlugin 1.0.0

      com.apple.driver.IOPlatformPluginFamily 6.0.0d8

      com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

      com.apple.iokit.IONDRVSupport 514.10

      com.apple.iokit.IOAcceleratorFamily2 311.11

      com.apple.AppleGraphicsDeviceControl 3.14.41

      com.apple.driver.AppleSMC 3.1.9

      com.apple.driver.AppleSMBusController 1.0.18d1

      com.apple.iokit.IOGraphicsFamily 514.10

      com.apple.iokit.IOSCSIArchitectureModelFamily 394.50.1

      com.apple.driver.AppleHIDKeyboard 199

      com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 5.0.4f18

      com.apple.iokit.IOBluetoothHostControllerUSBTransport 5.0.4f18

      com.apple.iokit.IOBluetoothHostControllerTransport 5.0.4f18

      com.apple.iokit.IOBluetoothFamily 5.0.4f18

      com.apple.driver.usb.IOUSBHostHIDDevice 1.1

      com.apple.driver.usb.cdc 5.0.0

      com.apple.driver.usb.networking 5.0.0

      com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1

      com.apple.driver.usb.AppleUSBHub 1.1

      com.apple.driver.CoreStorage 540.30.1

      com.apple.filesystems.hfs.encodings.kext 1

      com.apple.driver.AppleThunderboltDPInAdapter 5.0.2

      com.apple.driver.AppleThunderboltDPOutAdapter 5.0.2

      com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2

      com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.2

      com.apple.driver.AppleXsanScheme 3

      com.apple.driver.AppleThunderboltNHI 4.5.3

      com.apple.iokit.IOThunderboltFamily 6.5.6

      com.apple.iokit.IO80211Family 1200.12.2

      com.apple.driver.corecapture 1.0.4

      com.apple.iokit.IOEthernetAVBController 1.0.3b4

      com.apple.driver.mDNSOffloadUserClient 1.0.1b8

      com.apple.iokit.IONetworkingFamily 3.2

      com.apple.driver.AppleUSBMergeNub 900.4.1

      com.apple.iokit.IOAHCIFamily 288

      com.apple.driver.usb.AppleUSBEHCIPCI 1.1

      com.apple.driver.usb.AppleUSBEHCI 1.1

      com.apple.driver.usb.AppleUSBXHCIPCI 1.1

      com.apple.driver.usb.AppleUSBXHCI 1.1

      com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

      com.apple.iokit.IOUSBFamily 900.4.1

      com.apple.driver.AppleUSBHostMergeProperties 1.1

      com.apple.driver.AppleEFINVRAM 2.1

      com.apple.iokit.IOHIDFamily 2.0.0

      com.apple.driver.AppleEFIRuntime 2.0

      com.apple.iokit.IOSMBusFamily 1.1

      com.apple.security.sandbox 300.0

      com.apple.kext.AppleMatch 1.0.0d1

      com.apple.driver.AppleKeyStore 2

      com.apple.driver.AppleMobileFileIntegrity 1.0.5

      com.apple.driver.AppleCredentialManager 1.0

      com.apple.driver.KernelRelayHost 1

      com.apple.iokit.IOUSBHostFamily 1.1

      com.apple.driver.AppleBusPowerController 1.0

      com.apple.driver.DiskImages 444.50.16

      com.apple.iokit.IOStorageFamily 2.1

      com.apple.iokit.IOReportFamily 31

      com.apple.driver.AppleFDEKeyStore 28.30

      com.apple.driver.AppleACPIPlatform 5.0

      com.apple.iokit.IOPCIFamily 2.9

      com.apple.iokit.IOACPIFamily 1.4

      com.apple.kec.Libm 1

      com.apple.kec.pthread 1

      com.apple.kec.corecrypto 1.0

      Model: iMac13,1, BootROM IM131.010A.B11, 4 processors, Intel Core i7, 3.1 GHz, 16 GB, SMC 2.9f5

      Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 512 MB

      Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738424255352D474E2D4620

      Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738424255352D474E2D4620

      AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF4), Broadcom BCM43xx 1.0 (7.21.171.124.1a2)

      Bluetooth: Version 5.0.4f18, 3 services, 27 devices, 1 incoming serial ports

      Network Service: Ethernet, Ethernet, en0

      Serial ATA Device: APPLE HDD HTS541010A9E662, 1 TB

      USB Device: USB 2.0 Bus

      USB Device: Hub

      USB Device: Keyboard Hub

      USB Device: Apple Keyboard

      USB Device: FaceTime HD Camera (Built-in)

      USB Device: USB 2.0 Bus

      USB Device: Hub

      USB Device: Hub

      USB Device: BRCM20702 Hub

      USB Device: Bluetooth USB Host Controller

      USB Device: USB 3.0 Bus

      USB Device: USB Optical Mouse

      Thunderbolt Bus: iMac, Apple Inc., 23.4